HP Hewlett Packard Home Theater System 2000495 User Manual

Warranty and Support Guide  
HP Digital Entertainment Center  
Before contacting HP Total Care, it’s important to have the following  
information handy.  
Please take a moment to write down your product information for future  
reference.  
Product Name: ______________________________________________________  
Model Number: _____________________________________________________  
System or  
Product Number: ____________________________________________________  
Serial Number: ______________________________________________________  
Purchase Date: ______________________________________________________  
 
Don’t Forget to Register!  
Registration is quick, easy, and offers:  
Click  
”Register with HP”  
E-mail updates containing notifications about product  
enhancements, the most recent support alerts, and driver  
updates specific to the product(s) you own.  
on your desktop or go to:  
www.register.hp.com  
The HP newsgram, our monthly online magazine packed  
full of product news, support tips, project ideas, and  
much more. Visit us at:  
NOTE: You can view your product number, model number, and  
serial number by pressing the Ctrl, Alt, and S keys on the  
keyboard at the same time.  
www.subscription.support.hp.com  
Where to Get Help  
HP offers a wide variety of service and support options,  
which are available around the clock for HP customers with  
products that are either in or out of warranty.  
Software Support  
America Online  
U.S.: 1-888-346-3704 — Canada: 1-888-265-4357  
Options to use when you need help:  
1 Check the Start Here Booklet and product documentation  
for help with setting up and using your product.  
2 Use the support tools right on your product.  
Apple iTunes — http://www.apple.com  
AT&T WorldNet  
Help and Support Center for help with hardware  
and software questions. Using the trackball, click Start  
on the Windows desktop, and then click Help and  
Support.  
CompuServe 2000  
EarthLink  
Dial-up customer service: 1-800-890-6356  
Dial-up technical support: 1-800-890-5128  
DSL customer service and technical support:  
1-888-829-8466  
3 HP Customer Care Web support. For product  
information, driver updates, troubleshooting, support  
alerts, and important security information, go to:  
www.hp.com/support  
4 If you have not solved the problem, call HP Total Care  
by phone 24 hours a day, seven days a week in English,  
Spanish (U.S. only) and French (Canada only) at  
InterVideo  
1-(800)-474-6836 (1-800 HP invent) (U.S. & Canada)  
Or  
Microsoft Network  
1-(905)-206-4663 (local to Mississauga)  
Symantec — Norton AV & Personal Firewall  
When you call, please have your product model number,  
serial number, and date of purchase available. Telephone  
support is free during your limited warranty period.  
Prodigy Internet Services  
Quicken Basic (Intuit)  
Veritas (only CD-RW and DVD+RW/+R models)  
Yahoo! — User Support  
3
 
Recovering From Software Problems  
The HP Digital Entertainment Center (HP DEC) uses the  
operating system and installed software programs during  
normal operation. If your HP DEC works improperly or stops  
because of the software, you may be able to repair it.  
System Restore This Microsoft Windows XP feature  
allows you to bring your HP DEC configuration back to a  
previous time when a current software problem may have  
not existed. The feature does this by creating a ”restore  
point” where it records the computer settings at that time  
and date. The installation of some software automatically  
sets a restore point for you, but it is recommended to  
manually set restore points, especially before installing or  
downloading additional software. When using Add  
Programs from the Add or Remove Programs feature  
under the computer Control Panel, the operating system  
automatically creates a restore point before it adds the  
software. If you experience a problem that you think may  
be due to software on your computer, use System Restore  
to return the PC to a previous restore point. For more  
information, type System Restore into the Search box in  
Help and Support.  
Application and Driver Recovery If the problem  
with the HP DEC seems to be with only one program or  
one driver, it may be that the application program or the  
driver program is damaged. You can reinstall individual  
factory-installed application programs and driver  
programs by using the HP Application Recovery  
program (select models only); see ”Application  
Recovery” on page 5.  
For some software repairs, use the HP Application Recovery  
program or the HP PC System Recovery program. These  
programs use the recovery DVD disc included in the  
accessory box.  
There are several methods to fix your HP DEC. Try these  
methods in the order listed here, or refer to the table that  
follows the list:  
Restart When you restart the HP DEC, the computer  
starts over using the operating system and software in its  
memory. This is the simplest repair for your computer; just  
click Start, choose Turn Off Computer, and then click  
Restart.  
Turn Off Computer When you turn off the HP DEC  
and then turn it on again, you force the computer to copy  
the operating system into its memory and to clear some  
tracking information. This may eliminate some problems  
that can remain after performing a Restart. To turn off the  
computer just click Start, choose Turn Off Computer,  
and then click Turn Off.  
Driver Rollback This Microsoft Windows XP feature  
System Recovery Use the HP PC System Recovery  
program as a last resort to reinstall the software. First  
perform System Recovery using the recovery discs and  
choose Standard Recovery. Finally, if necessary, perform  
System Recovery using the recovery discs and choose full  
System Recovery. Refer to ”System Recovery Using  
Recovery Discs” on page 6.  
is part of the Windows Installer program used with the  
Add or Remove Programs utility in the Control Panel. It  
can revert to the previous version of a driver program if  
an installation fails when you are installing a new version  
of the driver program. For more information, type  
Rollback into the Search box in Help and Support.  
Before using the HP PC System Recovery program or the  
HP Application Recovery program, use System Restore.  
When your HP DEC stops working correctly, the Restart, Turn  
Off Computer, and Driver Rollback methods (described  
above) may resolve the problem. After you have tried these  
three methods, if needed, try the remaining actions, using  
the table that follows as a quick reference.  
4
 
For the specific computer problem, try the method listed as #1, and then #2.  
Microsoft  
System Restore  
Application  
Recovery program  
System Recovery from  
the recovery DVDs  
Problem/Status  
You installed a new application or device driver  
An application does not work  
1
1
2
1
A device driver does not work  
Computer stops responding or does not work  
You replaced the hard disk drive  
1
2
1
The recovery discs can be used only with the specified model. The discs are licensed for use only with your HP DEC. The  
recovery DVDs can install the operating system and software on your computer if the software becomes corrupted or is  
accidentally erased.  
NOTE: Use the Application Recovery program to reinstall  
factory-installed applications and drivers. For other software  
programs, reinstall these programs directly from their  
original CDs or DVDs.  
System Restore  
WARNING: Try System Restore before using  
the HP PC System Recovery program.  
If software on your hard drive accidentally gets erased or  
damaged, first use the Microsoft System Restore feature in  
Windows XP to restore the computer system and program  
settings.  
To Start Application Recovery:  
1 Close all applications and folders.  
2 Uninstall the existing (damaged) application.  
3 Click Start on the taskbar.  
4 Choose All Programs.  
5 Choose HP Digital Entertainment Center Help &  
Tools.  
System Restore returns the computer settings to a selected  
restore point without affecting user programs or document  
files. For more information, type System Restore into the  
Search box in Help and Support.  
6 Click HP Application Recovery, and then click Yes.  
Insert the recovery disc #1 into a DVD drive.  
7 Click Application Installation or  
Driver Installation, and then click Next.  
8 Select the driver or application program to install, and  
then click Install.  
9 Follow the onscreen instructions.  
10 Repeat steps 7 through 9 to install other drivers or  
To Start System Restore:  
1 Close all open programs.  
2 Click the Start button.  
3 Choose All Programs.  
4 Choose Accessories.  
5 Choose System Tools.  
6 Click System Restore.  
Follow the onscreen instructions.  
applications.  
11 When you have finished recovering applications or  
drivers, close the Application Recovery program. Then  
click Start, click Turn Off Computer, and click  
Restart to restart the PC.  
Application Recovery  
NOTE: Not all models include the Application  
Recovery program. Perform steps 3 through 5 of the  
following procedure. If HP Application Recovery appears in  
the folder, your model includes the program.  
WARNING: Do not skip this last step! You must  
restart the HP DEC when you are finished  
recovering applications or drivers.  
If an individual factory-installed application or driver  
accidentally gets erased or damaged, you can reinstall the  
software using the HP Application Recovery program (select  
models).  
5
 
To Run System Recovery Program Using  
Recovery Discs:  
System Recovery  
When you’ve tried other methods of repairing your  
system software (like System Restore or Application  
Recovery), you may want to use the HP PC System Recovery  
program as a last resort to reinstall the software.  
1 If the HP DEC works, back up all data files that you want  
to save onto removable media, such as a DVD. Remove  
the backup DVD you’ve made.  
2 Press the Eject button on the disc drive, and wait for  
the tray to open. Insert Recovery DVD disc #1 and  
close the tray.  
When necessary, you can reinstall the operating system and  
the application software that was originally installed on the  
HP DEC at the factory by using the System Recovery  
program.  
3 Turn off the HP DEC:  
If the computer works: Click Start on the taskbar,  
click Turn Off Computer, and then click Turn Off.  
WARNING: The HP PC System Recovery  
program will delete any data or programs  
that you installed after purchase. Be sure to  
back up any data that you want to keep onto  
a removable disc.  
Or  
Press and hold the On button approximately  
5 seconds until the computer turns off.  
4 Disconnect all peripheral devices from the computer  
except the monitor and the keyboard.  
5 Press the On button to turn on the computer.  
In the unlikely event that you replace the hard disk drive, use  
recovery discs to reinstall the operating system and software  
on the hard disk drive.  
6 The computer starts the recovery; wait for the onscreen  
System Recovery Using  
instructions to display, and then follow those instructions:  
For standard recovery, press R. Choose Next to  
proceed with the System Recovery. Choose Yes to  
start the recovery. Insert the remaining recovery discs  
when directed.  
Recovery Discs  
The recovery discs provide two recovery options:  
Standard Recovery: This option recovers factory-  
shipped programs, drivers, and the operating system  
without affecting any data files that you may have  
created since purchase. Some data files may be difficult  
to find after the System Recovery, so it is best to back up  
all hard disk drive files before performing a System  
Recovery. However, you must reinstall any software that  
was not installed on the HP DEC at the factory. This  
includes software that came on CDs included in the  
accessory box, and software programs you installed  
since your purchase.  
Or  
For full System Recovery, press F. Choose Yes to  
perform a full System Recovery. Insert the remaining  
discs when directed.  
Or  
If your computer hard disk drive is blank or corrupted,  
press R to perform a full System Recovery. Insert the  
remaining recovery discs when directed.  
7 When the recovery program finishes, the drive tray  
ejects. Remove the disc.  
8 Click Restart to restart the computer.  
9 After the computer restarts, a series of startup screens  
appears. To proceed with the initial Microsoft Windows  
setup, you must answer a few questions.  
10 Complete the computer startup, finish the registration  
process, and wait until you see the desktop. Then, turn off  
the computer, reconnect all peripheral devices, and turn  
on the computer.  
Full System Recovery: This recovery function  
completely erases and reformats the hard disk drive. The  
program performs a full System Recovery to reinstall the  
operating system, programs, and drivers from the  
recovery discs. However, you must reinstall any software  
that was not installed on the HP DEC at the factory. This  
includes software that came on CDs included in the  
accessory box, and software programs you installed  
since your purchase.  
NOTE: If your HP DEC has a blank or corrupted hard disk  
drive, you will see only the full System Recovery option.  
11 Reinstall software not originally installed on the computer  
by the factory.  
12 Copy data files that you saved on the backup DVD you  
made to your hard disk drive.  
6
 
Warranty and License Information  
HP Total Care  
If Necessary: Get Repair  
HP Total Care provides fast, friendly, and effective expert  
advice for all your HP products. If you have a question or if  
a problem arises, we offer extensive service and support  
options around the clock to better handle your needs. Go to  
your product’s Help & Support Center for the fastest  
resolutions. For more information on your support and  
services options, visit: www.hp.com/go/totalcare  
Customer Self Repair  
You can easily replace many of the internal and external  
parts yourself. This is the fastest method of repair, where the  
part is conveniently sent with next-day service to your home  
or business. We pay the shipping and handling. Detailed  
instructions are included to guide you through an easy  
repair, and if you have questions, call us for assistance.  
This service is free for the duration of the hardware  
warranty period.  
NOTE: Your HP Personal Media Drive is covered by a  
separate warranty. Please refer to your HP Personal Media  
Drive documentation for details. Support for your  
HP Personal Media Drive is available via email at:  
In some cases, HP will ask for a credit card as collateral for  
the part and will charge you for the retail price of the part  
if the failed part is not returned within thirty (30) days.  
[email protected] or by calling  
1-800-270-6026 (toll-free)  
Or  
Availability of this program may vary depending on your  
country/region.  
In-Home Service  
(405)-324-4744 (toll) (US and Canada)  
If it is needed, we will come right to you. Sometimes, your  
product can be repaired only by a service technician. If this  
is the case, we can schedule an onsite visit for an  
authorized service technician to come fix your product.  
When should I contact HP Total  
Care Support and Services?  
Pick Up and Return Service  
The Help and Support Center or other support tools on  
your product did not identify or help solve your problem.  
HP will arrange to have your product picked up and  
delivered to an HP Central Repair Center. We pay for the  
round-trip shipping and handling. This service is free for the  
duration of the hardware warranty period.  
You either do not have Internet access or cannot  
connect to the Internet to use the HP Customer Care  
Web support site.  
There is obvious damage or a mechanical breakdown  
with your product, and it does not work.  
Support agents are available 24 hours a day in English,  
Spanish (U.S. only) and French (Canada only) via:  
There are a few limitations and exclusions to this warranty  
(as well as some important details) and you’ll find them  
described, in legal language, beginning on the next page.  
Carry-In Service  
1-(800)-474-6836 (1-800-HP invent)  
You also have the option of taking your product to an  
HP Authorized Service Provider (ASP). The ASP can facilitate  
the service on your product. For a select number of ASPs,  
same day repair service is available for your convenience.  
Visit www.hp.com/support to find the nearest  
authorized support provider in your area.  
Or  
1-(905)-206-4663 (local to Mississauga) to provide  
expert assistance.  
NOTE: Support options, availability and hours vary by  
product, country/region, and language, and are subject  
to change.  
7
 
HP Out-of-Warranty Support Options  
Even after your warranty has ended, HP can still provide  
you with service and support options:  
The Legal Language  
DURATION OF LIMITED WARRANTY  
Hardware:  
For Visa and MasterCard holders in the United States  
or calls from Canada, please contact HP Total Care at  
1-(800)-474-6836 (1-800 HP invent) or  
1-(905)-206-4663 (local to Mississauga).  
1 time technical support, $40* U.S. per call  
Original Systems —  
1 year  
1 year  
Technical phone assistance to diagnose  
potential hardware issues —  
1 year unlimited technical support $75* U.S.  
Hardware Limited Warranty  
*Prices are subject to change without notice and may vary  
based on your product.  
General Terms  
Fees are charged to your Visa or MasterCard.  
This HP Hardware Limited Warranty gives you, the customer,  
express limited warranty rights from HP, the manufacturer.  
Please refer to HP’s Web site for an extensive description of  
your limited warranty entitlements. In addition, you may also  
have other legal rights under applicable local law or special  
written agreement with HP.  
Protect Your Investment  
Obtaining a Warranty Upgrade  
Upgrade your standard factory warranty to two or three  
years with an Extended Service Plan. Service coverage  
begins on product purchase date and you must purchase the  
service within the first year after purchasing the computer.  
The hardware service offering will be determined based on  
the outcome of system self-test programs run by the customer  
through the initial call to HP Total Care.  
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED  
WARRANTY, HP MAKES NO OTHER WARRANTIES OR  
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY  
IMPLIED WARRANTIES OF MERCHANTABILITY AND  
FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY  
DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT  
STATED IN THIS LIMITED WARRANTY. ANY IMPLIED  
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE  
LIMITED IN DURATION TO THE LIMITED WARRANTY  
PERIOD. SOME STATES OR COUNTRIES/REGIONS DO  
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED  
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION  
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR  
CONSUMER PRODUCTS. IN SUCH STATES OR  
COUNTRIES/REGIONS, SOME EXCLUSIONS OR  
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT  
APPLY TO YOU.  
For more information please visit  
US only  
www.hp.com/go/totalcare  
or call: 1-(866)-234-1377  
Canada only  
www.hp.ca/totalcare  
or call: 1-(877)-231-4351  
Recycle — HP Planet Partners  
HP is sensitive to the environment and has a program, Planet  
Partners, to make it simple for us to reclaim your old product  
for recycling. HP will help you recycle your old equipment  
even if it is not an HP product; we take back all makes and  
models. Visit our Web site to find out how easy it is to  
recycle: www.hp.com/recycle  
THE LIMITED WARRANTY TERMS CONTAINED IN THIS  
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY  
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY  
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY  
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT  
TO YOU.  
8
 
This Limited Warranty is applicable in all countries/regions  
and may be enforced in any country/region where HP or its  
authorized service providers offer warranty service subject  
to the terms and conditions set forth in this Limited Warranty.  
However, warranty service availability and response times  
may vary from country/region to country/region and may  
also be subject to registration requirements in the  
they are replacing or in which they are installed, whichever  
is longer.  
During the Limited Warranty Period, HP will, at its discretion,  
repair or replace any defective component. All component  
parts or hardware products removed under this Limited  
Warranty become the property of HP. In the unlikely event  
that your HP Hardware Product has recurring failures, HP, at  
its sole discretion, may elect (a) to provide you with a  
replacement unit of HP’s choosing that is the same or  
equivalent to your HP Hardware Product in performance,  
or (b) to give you a refund of your purchase price or lease  
payments (less interest) instead of a replacement. This is  
your exclusive remedy for defective products.  
country/region of purchase. If so, your HP authorized  
service provider can provide you with details.  
This Limited Warranty applies only to HP-branded and  
Compaq-branded hardware products (collectively referred to  
in this Limited Warranty as ”HP Hardware Products”) sold by  
or leased from Hewlett-Packard Company, its worldwide  
subsidiaries, affiliates, authorized resellers, or  
country/region distributors (collectively referred to in this  
Limited Warranty as ”HP”) with this Limited Warranty. The  
term ”HP Hardware Product” is limited to the hardware  
components and required firmware. The term ”HP Hardware  
Product” DOES NOT include any software applications or  
programs; non-HP products or non-HP branded peripherals.  
All non-HP products or non-HP branded peripherals external  
to the HP Hardware Product — such as external storage  
subsystems, displays, printers and other peripherals — are  
provided ”AS IS” without HP warranty. However, non-HP  
manufacturers and suppliers, or publishers may provide their  
own warranties directly to you.  
Exclusions  
HP does not warrant that the operation of this product will  
be uninterrupted or error-free. HP is not responsible for  
damage that occurs as a result of your failure to follow the  
instructions intended for the HP Hardware Product.  
This Limited Warranty does not apply to expendable or  
consumable parts and does not extend to any product from  
which the serial number has been removed or that has been  
damaged or rendered defective (a) as a result of accident,  
misuse, abuse, contamination, improper or inadequate  
maintenance or calibration, or other external causes; (b) by  
operation outside the usage parameters stated in the user  
documentation that shipped with the product; (c) by  
software, interfacing, parts, or supplies not supplied by HP;  
(d) improper site preparation or maintenance; (e) virus  
infection; (f) loss or damage in transit; or (g) by modification  
or service by anyone other than (i) HP, (ii) an HP authorized  
service provider, or (iii) your own installation of end-user  
replaceable HP or HP approved parts if available for your  
product in the servicing country/region.  
HP warrants that the HP Hardware Products that you have  
purchased or leased from HP are free from defects in  
materials or workmanship under normal use during the  
Limited Warranty Period. The Limited Warranty Period starts  
on the date of purchase or lease from HP, or from the date  
HP completes installation. Your dated sales or delivery  
receipt, showing the date of purchase or lease of the  
product, is your proof of the purchase or lease date. You  
may be required to provide proof of purchase or lease as a  
condition of receiving warranty service. You are entitled to  
hardware warranty service according to the terms and  
conditions of this document if a repair to your HP Hardware  
Product is required within the Limited Warranty Period.  
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF  
THE DATA STORED ON YOUR HARD DRIVE OR  
OTHER STORAGE DEVICES AS A PRECAUTION  
AGAINST POSSIBLE FAILURES, ALTERATION, OR  
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT  
FOR SERVICE, BE SURE TO BACK UP DATA AND  
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR  
PERSONAL INFORMATION. HP IS NOT  
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY  
PROGRAMS, DATA, OR REMOVABLE STORAGE  
MEDIA. HP IS NOT RESPONSIBLE FOR THE  
RESTORATION OR REINSTALLATION OF ANY  
PROGRAMS OR DATA OTHER THAN SOFTWARE  
INSTALLED BY HP WHEN THE PRODUCT IS  
MANUFACTURED.  
Unless otherwise stated, and to the extent permitted by local  
law, new HP Hardware Products may be manufactured  
using new materials or new and used materials equivalent to  
new in performance and reliability. HP may repair or  
replace HP Hardware Products (a) with new or previously  
used products or parts equivalent to new in performance  
and reliability, or (b) with equivalent products to an original  
product that has been discontinued. Replacement parts are  
warranted to be free from defects in material or  
workmanship for ninety (90) days or, for the remainder of  
the Limited Warranty Period of the HP Hardware Product  
9
 
Exclusive Remedy  
Limited Warranty Period  
The Limited Warranty Period for an HP Hardware Product is  
a specified, fixed period commencing on the date of  
purchase. The date on your sales receipt is the date of  
purchase unless HP or your reseller informs you otherwise in  
writing.  
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,  
these terms and conditions constitute the complete and  
exclusive warranty agreement between you and HP  
regarding the HP Hardware Product you have purchased or  
leased. These terms and conditions supersede any prior  
agreements or representations — including representations  
made in HP sales literature or advice given to you by HP or  
an agent or employee of HP — that may have been made in  
connection with your purchase or lease of the HP Hardware  
Product. No change to the conditions of this Limited  
Warranty is valid unless it is made in writing and signed by  
an authorized representative of HP.  
Types of Warranty Service  
To enable HP to provide the best possible support and  
service during the Limited Warranty Period, you may be  
directed by HP to verify configurations, load most recent  
firmware, install software patches, run HP diagnostics tests  
or use HP remote support solutions where applicable.  
HP strongly encourages you to accept the use of, or to  
employ available support technologies provided by HP.  
If you choose not to deploy available remote support  
capabilities, you may incur additional costs due to increased  
support resource requirements. Listed below are the types of  
warranty support service that may be applicable to the HP  
Hardware Product you have purchased.  
Limitation of Liability  
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS  
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER  
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE  
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT  
OR THE COST OF REPAIR OR REPLACEMENT OF ANY  
HARDWARE COMPONENTS THAT MALFUNCTION IN  
CONDITIONS OF NORMAL USE.  
Customer Self Repair Warranty  
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE  
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT  
OR THE FAILURE OF THE PRODUCT TO PERFORM,  
INCLUDING ANY LOST PROFITS OR SAVINGS OR  
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.  
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD  
PARTY OR MADE BY YOU FOR A THIRD PARTY.  
Service  
In countries/regions where it is available, your HP Limited  
Warranty may include a Customer Self Repair warranty  
service. If applicable, HP will determine in its sole discretion  
that Customer Self Repair is the appropriate method of  
warranty service. If so, HP will ship approved replacement  
parts directly to you to fulfill your HP Hardware Product  
warranty service. This will save considerable repair time.  
After you contact HP and the fault diagnosis identifies that  
the problem can be fixed using one of these parts, a  
replaceable part can be sent directly to you. Once the part  
arrives, replace the defective part pursuant to the provided  
instructions and documentation. If further assistance is  
required, call the HP Technical Support Center and a  
technician will assist you over the phone. In cases where the  
replacement part must be returned to HP, you must ship the  
defective part back to HP within a defined period of time,  
normally thirty (30) days. The defective part must be  
returned with the associated documentation in the provided  
shipping material. Failure to return the defective product  
may result in HP billing you for the replacement. With a  
Customer Self Repair, HP will pay all shipping and part  
return costs and determine the courier/carrier to be used. If  
Customer Self Repair applies to you, please refer to your  
specific HP Hardware Product announcement. You can also  
obtain information on this warranty service on the HP Web  
site at: www.hp.com/support  
THIS LIMITATION OF LIABILITY APPLIES WHETHER  
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER  
THIS LIMITED WARRANTY OR AS A TORT CLAIM  
(INCLUDING NEGLIGENCE AND STRICT PRODUCT  
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.  
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR  
AMENDED BY ANY PERSON. THIS LIMITATION OF  
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED  
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE  
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION  
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS  
FOR PERSONAL INJURY.  
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL  
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY  
VARY FROM STATE TO STATE OR FROM  
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE  
ADVISED TO CONSULT APPLICABLE STATE OR  
COUNTRY/REGION LAWS FOR A FULL DETERMINATION  
OF YOUR RIGHTS.  
10  
 
If you require an HP representative to handle all component  
replacements, support uplift contracts are available at  
additional cost.  
Pick Up and Return Warranty Service  
Your HP Limited Warranty may include a pick up and return  
warranty service. Under the terms of pick up and return  
service, HP will pick up the defective unit from your location,  
repair it, and return it back to your location. HP will incur all  
repair, logistics and insurance costs in this process.  
HP is not responsible for any tariffs or duties that may be  
incurred in transferring the products. Transfer of the products  
may be covered by export controls issued by the United  
States or other governments.  
Carry-In Warranty Service  
Under the terms of carry-in service, you will be required to  
deliver your HP Hardware Product to an authorized service  
location for warranty repair. You must prepay any shipping  
charges, taxes, or duties associated with transportation of  
the product to and from the service location. In addition,  
you are responsible for insuring any product shipped or  
returned to an authorized service location and assume risk  
of loss during shipping.  
Service Upgrades  
HP has a range of additional support and service coverage  
for your product that can be purchased locally. However,  
some support and related products may not be available in  
all countries/regions. For information on availability of  
service upgrades and the cost for these service upgrades,  
refer to the HP Web site at: www.hp.com/support  
Options and Software  
Limited Warranties  
On-Site Warranty Service  
Your HP Limited Warranty service may include on-site labor  
support to repair your hardware. HP provides on-site service  
during standard office hours. Standard office hours are  
typically 08.00 to 17.00, Monday through Friday, but may  
vary with local business practices. If your location is outside  
the customary service zone (typically 50km), response times  
may be longer or there may be additional charges. To  
locate the nearest HP authorized service provider, refer to  
the HP Web site at: www.hp.com/support  
The Limited Warranty terms and conditions for most  
HP-branded options (HP Options) are as set forth in the  
Limited Warranty applicable to the HP Option and are  
included in the HP Option product packaging. If your  
HP Option is installed in an HP Hardware Product, HP may  
provide warranty service for either the period specified in  
the warranty documents (HP Option Limited Warranty  
Period) that shipped with the HP Option or for the remaining  
warranty period of the HP Hardware Product in which the  
HP Option is being installed, whichever period is the longer,  
but not to exceed three (3) years from the date you  
purchased the HP Option. The HP Option Limited Warranty  
Period starts from the date of purchase from HP or an HP  
authorized reseller. Your dated sales or delivery receipt,  
showing the date of purchase of the HP Option, is your  
warranty start date. See your HP Option Limited Warranty  
for more details. Non-HP options are provided ”AS IS”.  
However, non-HP manufacturers and suppliers may provide  
warranties directly to you.  
HP may, at its sole discretion, determine if on-site warranty  
service is required. For example, in many cases, the defect  
can be fixed by the use of a Customer Self Repair (CSR) part  
that you are required to replace yourself, based on  
instructions and documentation provided by HP. You are  
also required to cooperate with HP in attempting to resolve  
the problem over the telephone. This may involve performing  
routine diagnostic procedures, installing software updates or  
patches, removing third party options and/or substituting  
options. In order to receive on-site support, you must:  
(a) have a representative present when HP provides  
warranty services at your site; (b) notify HP if products are  
being used in an environment which poses a potential health  
or safety hazard to HP employees or subcontractors; (c)  
subject to its reasonable security requirements, provide HP  
with sufficient, free, and safe access to and use of all  
facilities, information, and systems determined necessary by  
HP to provide timely support; (d) ensure that all  
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE  
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,  
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,  
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE  
PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED  
BY HP, ARE PROVIDED ”AS IS”.  
manufacturer’s labels (such as serial numbers) are in place,  
accessible, and legible; (e) maintain an environment  
consistent with product specifications and supported  
configurations.  
11  
 
HP’s only warranty obligations with respect to software  
distributed by HP under the HP brand name are set forth  
in the applicable end-user license or program license  
agreement provided with that software. If the removable  
media on which HP distributes the software proves to be  
defective in materials or workmanship within ninety (90)  
days of purchase, your sole remedy shall be to return the  
removable media to HP for replacement. It is your  
responsibility to contact non-HP manufacturers or suppliers  
for their warranty support.  
Contact your authorized HP dealer or Authorized Service  
Provider and be sure to have the following information  
available before you call HP:  
Product serial number, model name, and model number  
Applicable error messages  
Add-on options  
Operating system  
Third-party hardware or software  
Detailed questions  
Software Technical Support  
Software Technical Support for your HP Software, HP  
pre-installed third-party software and third-party software  
purchased from HP is available from HP via multiple contact  
methods, including electronic media and telephone, for  
ninety (90) days from date of purchase. See ”Contacting  
HP” for online resources and telephone support. Any  
exceptions to this will be specified in your End User License  
Agreement (EULA).  
End User License Agreement  
PLEASE READ CAREFULLY BEFORE USING THIS  
EQUIPMENT: This End-User License Agreement (”EULA”) is a  
legal agreement between (a) you (either an individual or a  
single entity) and (b) Hewlett-Packard Company (”HP”) that  
governs your use of any Software Product, installed on or  
made available by HP for use with your HP product  
(”HP Product”), that is not otherwise subject to a separate  
license agreement between you and HP or its suppliers.  
Other software may contain a EULA in its online  
documentation. The term ”Software Product” means  
computer software and may include associated media,  
printed materials and ”online” or electronic documentation.  
An amendment or addendum to this EULA may accompany  
the HP Product.  
Software Technical Support includes assistance with:  
Answering your installation questions (how to, first steps,  
and prerequisites).  
Setting up and configuring the software (how-to and first  
steps). Excludes system optimization, customization,  
and network configuration.  
Interpreting system error messages.  
Isolating system problems to software usage problems.  
Obtaining support pack information or updates.  
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED  
ONLY ON THE CONDITION THAT YOU AGREE TO ALL  
TERMS AND CONDITIONS OF THIS EULA. BY  
INSTALLING, COPYING, DOWNLOADING, OR  
OTHERWISE USING THE SOFTWARE PRODUCT, YOU  
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF  
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR  
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED  
PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14  
DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY  
OF YOUR PLACE OF PURCHASE.  
Software technical support does NOT include  
assistance with:  
Generating or diagnosing user generated programs or  
source codes.  
Installation of non-HP products.  
Contacting HP  
If your product fails during the Limited Warranty Period and  
the suggestions in the product documentation do not solve  
the problem, you can receive support by doing the  
following:  
Locate your nearest HP Support location via the World Wide  
Web at: www.hp.com/support  
12  
 
1. GRANT OF LICENSE. HP grants you the following  
rights, provided you comply with all terms and conditions  
of this EULA:  
3. ADDITIONAL SOFTWARE. This EULA applies to updates  
or supplements to the original Software Product provided by  
HP unless HP provides other terms along with the update or  
supplement. In case of a conflict between such terms, the  
other terms will prevail.  
a. Use. You may use the Software Product on a single  
computer (”Your Computer”). If the Software Product is  
provided to you via the Internet and was originally licensed  
for use on more than one computer, you may install and use  
the Software Product only on those computers. You may not  
separate component parts of the Software Product for use on  
more than one computer. You do not have the right to  
distribute the Software Product. You may load the Software  
Product into Your Computer’s temporary memory (RAM) for  
purposes of using the Software Product.  
4. TRANSFER.  
a. Third Party. The initial user of the Software Product may  
make a one-time transfer of the Software Product to another  
end user. Any transfer must include all component parts,  
media, printed materials, this EULA, and if applicable, the  
Certificate of Authenticity. The transfer may not be an  
indirect transfer, such as a consignment. Prior to the transfer,  
the end user receiving the transferred product must agree to  
all the EULA terms. Upon transfer of the Software Product,  
your license is automatically terminated.  
b. Storage. You may copy the Software Product into the  
local memory or storage device of the HP Product.  
c. Copying. You may make archival or back-up copies of the  
Software Product, provided the copy contains all of the  
original Software Product’s proprietary notices and that it is  
used only for back-up purposes.  
b. Restrictions. You may not rent, lease, or lend the Software  
Product or use the Software Product for commercial  
timesharing or bureau use. You may not sublicense, assign,  
or transfer the license or Software Product except as  
expressly provided in this EULA.  
d. Reservation of Rights. HP and its suppliers reserve all  
rights not expressly granted to you in this EULA.  
5. PROPRIETARY RIGHTS. All intellectual property rights in  
the Software Product and user documentation are owned by  
HP or its suppliers and are protected by law, including but  
not limited to United States copyright, trade secret, and  
trademark law, as well as other applicable laws and  
international treaty provisions. You shall not remove any  
product identification, copyright notices, or proprietary  
restrictions from the Software Product.  
e. Freeware. Notwithstanding the terms and conditions of  
this EULA, all or any portion of the Software Product which  
constitutes non-proprietary HP software or software provided  
under public license by third parties (”Freeware”), is  
licensed to you subject to the terms and conditions of the  
software license agreement accompanying such Freeware  
whether in the form of a discrete agreement, shrink wrap  
license or electronic license terms accepted at time of  
download. Use of the Freeware by you shall be governed  
entirely by the terms and conditions of such license.  
6. LIMITATION ON REVERSE ENGINEERING. You may not  
reverse engineer, decompile, or disassemble the Software  
Product, except and only to the extent that the right to do  
so is mandated under applicable law notwithstanding this  
limitation or it is expressly provided for in this EULA.  
f. Recovery Solution. Any software recovery solution  
provided with/for your HP Product, whether in the form of  
a hard disk drive-based solution, an external media-based  
recovery solution (e.g.; floppy disk, CD, or DVD) or an  
equivalent solution delivered in any other form, may only be  
used for restoring the hard disk of the HP Product with/for  
which the recovery solution was originally purchased. The  
use of any Microsoft® operating system software contained  
in such recovery solution shall be governed by the Microsoft  
License Agreement.  
7. TERM. This EULA is effective unless terminated or  
rejected. This EULA will also terminate upon conditions set  
forth elsewhere in this EULA or if you fail to comply with any  
term or condition of this EULA.  
8. CONSENT TO USE OF DATA. You agree that HP and  
its affiliates may collect and use technical information you  
provide in relation to support services related to the  
Software Product. HP agrees not to use this information in  
a form that personally identifies you except to the extent  
necessary to provide such services.  
2. UPGRADES. To use a Software Product identified as an  
upgrade, you must first be licensed for the original Software  
Product identified by HP as eligible for the upgrade. After  
upgrading, you may no longer use the original Software  
Product that formed the basis for your upgrade eligibility.  
13  
 
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM  
EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS  
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT ”AS IS”  
AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL  
OTHER WARRANTIES AND CONDITIONS, EITHER  
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT  
NOT LIMITED TO, WARRANTIES OF TITLE AND  
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,  
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF  
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK  
OF VIRUSES ALL WITH REGARD TO THE SOFTWARE  
PRODUCT. Some states/jurisdictions do not allow exclusion  
of implied warranties or limitations on the duration of  
implied warranties, so the above disclaimer may not apply  
to you in its entirety.  
12. COMPLIANCE WITH EXPORT LAWS. You shall comply  
with all laws and regulations of the United States and other  
countries/regions (”Export Laws”) to assure that the  
Software Product is not (1) exported, directly or indirectly, in  
violation of Export Laws, or (2) used for any purpose  
prohibited by Export Laws, including, without limitation,  
nuclear, chemical, or biological weapons proliferation.  
13. CAPACITY AND AUTHORITY TO CONTRACT. You  
represent that you are of the legal age of majority in your  
state of residence and, if applicable, you are duly  
authorized by your employer to enter into this contract.  
14. APPLICABLE LAW. This EULA is governed by the laws of  
the State of California, U.S.A.  
15. ENTIRE AGREEMENT. This EULA (including any  
addendum or amendment to this EULA which is included  
with the HP Product) is the entire agreement between you  
and HP relating to the Software Product and it supersedes  
all prior or contemporaneous oral or written  
communications, proposals, and representations with  
respect to the Software Product or any other subject matter  
covered by this EULA. To the extent the terms of any HP  
policies or programs for support services conflict with the  
terms of this EULA, the terms of this EULA shall control.  
10. LIMITATION OF LIABILITY. Notwithstanding any  
damages that you might incur, the entire liability of HP and  
any of its suppliers under any provision of this EULA and  
your exclusive remedy for all of the foregoing shall be  
limited to the greater of the amount actually paid by you  
separately for the Software Product or U.S. $5.00. TO THE  
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN  
NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR  
ANY SPECIAL, INCIDENTAL, INDIRECT, OR  
CONSEQUENTIAL DAMAGES WHATSOEVER  
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS  
OF PROFITS OR CONFIDENTIAL OR OTHER  
© 2004 Hewlett-Packard Development Company, L.P.  
The information contained herein is subject to change  
without notice. All other product names mentioned herein  
may be trademarks of their respective companies. The only  
warranties for HP products and services are set forth in the  
express warranty statements accompanying such products  
and services. Nothing herein should be construed as  
constituting an additional warranty. HP shall not be liable  
for technical or editorial errors or omissions contained  
herein.  
INFORMATION, FOR BUSINESS INTERRUPTION, FOR  
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT  
OF OR IN ANY WAY RELATED TO THE USE OF OR  
INABILITY TO USE THE SOFTWARE PRODUCT, OR  
OTHERWISE IN CONNECTION WITH ANY PROVISION  
OF THIS EULA) EVEN IF HP OR ANY SUPPLIER HAS BEEN  
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND  
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.  
Some states/jurisdictions do not allow the exclusion or  
limitation of incidental or consequential damages, so the  
above limitation or exclusion may not apply to you.  
11. U.S. GOVERNMENT CUSTOMERS. Consistent with  
FAR 12.211 and 12.212, Commercial Computer Software,  
Computer Software Documentation, and Technical Data for  
Commercial Items are licensed to the U.S. Government  
under HP’s standard commercial license.  
14  
 
DECLARATION OF CONFORMITY  
according to ISO/IEC Guide 22 and EN 45014  
Manufacturers Name:  
Manufacturers Address:  
Hewlett-Packard Company  
Hewlett-Packard Company  
10500 Ridgeview Court  
Cupertino, CA 95014  
declares, that the product(s)  
Product:  
Model Number(s):  
Product Options:  
Personal computer  
z500 series  
All  
conforms to the following Product Specifications:  
Safety:  
IEC 60950: 1999 / EN60950: 2000  
IEC 60825-1:1993 +A1 / EN 60825-1:1994 +A11 Class 1 (Laser/LED)  
GB4943: 2001  
EMC:  
CISPR 22: 1997 / EN 55022: 1998 +A1 Class B  
CISPR 24: 1997 / EN 55024: 1998  
EN 55020: 1995  
EN 55013: 2001  
IEC 61000-3-2:2000 / EN 61000-3-2: 2000  
IEC 61000-3-3:1994 + A1: 2001 / EN 61000-3-3: 1995 + A1: 2001  
GB9254: 1998  
FCC Title 47 CFR, Part 15 Class B / ICES-002, issue 2  
AS/NZS CISPR 22: 2002  
Telecom:  
Radio:  
TBR 21: 1998, EG 201 121: 1998  
ETSI 300-826 General EMC requirements for Radio equipment  
ETSI 300-328 Technical requirements for Radio equipment  
Supplementary Information:  
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive  
89/336/EEC and the R&TTE Directive 1999/5/EC and carries the ”CE Marking” accordingly.  
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may  
not cause harmful interference, and (2) this device must accept any interference received, including interference that may  
cause undesired operation.  
Cupertino, CA USA  
Aug. 1, 2004  
For regulatory compliance information only, contact:  
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130  
European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany (FAX: +49-7031-14-3143)  
North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10500 Ridgeview Ct., Cupertino, CA 95015-4010. Phone: (408)-343-5000  
15  
 
Operating Specifications  
Electrical ratings:  
AC INPUT 100–240V, 4A  
50–60 HZ  
Operating temperature: 5° to 35° C  
Storage temperature:  
Operating humidity:  
Operating altitude:  
Storage altitude:  
–30° to 65° C  
15 to 80% @ 26° C  
0–2286 m  
0–4572 m  
Regulatory and Safety Information  
WARNING: Text set off in this manner indicates  
FCC Regulatory and Safety Information  
(USA Only)  
Federal Communications Commission (FCC) Radio  
Frequency Interference Statement  
that failure to follow directions could result in  
damage to equipment, loss of information,  
bodily harm, or loss of life.  
WARNING: The PC is heavy; be sure to use  
ergonomically correct lifting procedures when  
moving the computer.  
WARNING: This equipment has been tested and  
found to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation. This  
equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and  
used in accordance with the instructions, may  
cause harmful interference to radio  
WARNING: Please read the ”Additional Safety  
Information” located later in this document  
before installing and connecting your PC to the  
electrical power system.  
communications. However, there is no guarantee  
that interference will not occur in a particular  
installation. If this equipment does cause harmful  
interference to radio or television reception,  
which can be determined by turning the  
equipment off and on, the user is encouraged to  
correct the interference by one or more of the  
following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the  
equipment and the receiver.  
Connect the equipment into an outlet that is  
on a circuit different from the receiver.  
Batteries are delivered with this product. When empty, do  
not throw them away but collect as small chemical waste.  
Consult the dealer or an experienced radio/TV  
technician for help.  
Bij dit product zijn batterijen geleverd. Wanneer deze leeg  
zijn, moet u ze niet weggooien maar inleveren als Klein  
Chemisch Afval (KCA).  
The system RFI and Radiated Immunity tests  
were conducted with supported peripheral  
devices and shielded cables, such as those you  
receive with your system. Changes or  
modifications not expressly approved by the  
manufacturer could void the user’s authority to  
operate the equipment. To comply with the limits  
for an FCC Class B computing device, always use  
shielded signal cables and the power cord  
supplied with this unit.  
16  
 
Consumer Information and FCC  
Requirements  
Telephone Connection  
ENERGY STAR Compliance  
Products marked with the ENERGY  
STAR® logo on the packaging box  
qualify with the U.S. Environmental  
Protection Agency’s ENERGY STAR  
guidelines for energy efficiency.  
This equipment complies with Part 68 of the Federal  
Communications Commission rules. These rules permit  
this device to be directly connected to the telephone  
network. Standardized jacks are used for these  
connections. This equipment should not be used on party  
lines or coin lines.  
Products with the ENERGY STAR label are designed to use  
less energy, help you save money on utility bills, and help  
protect the environment.  
ENERGY STAR® is a registered trademark owned by the  
U.S. government.  
If this device is malfunctioning, it may also cause harm to  
the telephone network; this device should be  
disconnected until the source of the problem can be  
determined and until it has been repaired. If this is not  
done, the telephone company may temporarily  
disconnect your service.  
Canada Department of Communications  
(DOC) Notice  
Telephone Connection  
The Canada Department of Communications label identifies  
certified equipment. This certification means that the  
equipment meets certain telecommunications network  
protective, operational, and safety requirements. The  
department does not guarantee the equipment will operate  
to the user’s satisfaction.  
The telephone company may make changes in its  
technical operations and procedures. If such changes  
affect the compatibility or use of this device, the  
telephone company is required to give adequate notice  
of the changes.  
If the telephone company requests information on what  
equipment is connected to their lines, inform them of:  
Before installing this equipment, the user should ensure it is  
permissible to connect it to the facilities of the local  
communications company. The equipment must be installed  
using an acceptable method of connection. In some cases,  
the company’s inside wiring associated with a single line  
individual service may be extended by means of a certified  
connector assembly (telephone extension cord). The  
customer should be aware that compliance with the above  
conditions may not prevent degradation of service in some  
situations.  
a
b
c
The telephone number this unit is connected to  
The ringer equivalence number  
The USOC jack required: RJ-11C  
The FCC Registration Number  
d
Items (b) and (c) are indicated on the label. The ringer  
equivalence number (REN) is used to determine how  
many devices can be connected to your telephone line. In  
most areas, the sum of the RENs on any one line should  
not exceed five (5.0). If too many devices are attached,  
they may not ring properly.  
Repairs to certified equipment should be made by an  
authorized Canadian maintenance facility designated by the  
supplier. Any repairs or alterations made by the user to this  
equipment, or equipment malfunctions, may give the  
telecommunications company cause to request that the user  
disconnect the equipment.  
In the event of equipment malfunction, the manufacturer  
or an authorized repair center should perform all repairs.  
It is the responsibility of users requiring service to report  
the problem to the manufacturer, or an authorized agent.  
Refer to ”Where to Get Help” in this document for  
contact information.  
Users should ensure, for their own protection, that the  
electrical ground connections of the power utility, telephone  
lines, and internal metallic water pipe systems, if present,  
are connected together. This precaution may be particularly  
important in rural areas.  
Statement of Fax Branding  
The Consumer Protection Act of 1991 makes it unlawful for  
any person to use a computer or other electronic device to  
send any message via telephone fax machine, unless it  
clearly contains: a margin at the top or bottom of each  
transmitted page or on the first page of the transmission, the  
date and time it is sent, identification of the business or other  
entity, or individual sending the message, the telephone  
number of the sending machine or such business, entity,  
or individual.  
WARNING: Users should not attempt to make  
such connections themselves, but should contact  
the appropriate electrical inspection authority or  
electrician, as appropriate.  
17  
 
AC Power Safety Warning  
WARNING: The Load Number .9 assigned to  
each terminal device denotes the percentage of  
the total load to be connected to a telephone  
loop; this is used by the device to prevent  
overloading. The termination on a loop may  
consist of any combination of devices, subject  
only to the requirement that the sum of the Load  
Numbers does not exceed 100.  
WARNING: Install the computer near an AC  
outlet. The AC power cord is your PC’s main AC  
disconnecting device and must be easily  
accessible at all times. For your safety, the  
power cord provided with your PC has a  
grounded plug. Always use the power cord with  
a properly grounded wall outlet, to avoid the  
risk of electrical shock.  
WARNING: When using this device, basic safety  
precautions should always be followed to reduce  
the risk of fire, electric shock, and injury to  
persons, including the following:  
WARNING: Your PC is provided with a voltage  
select switch for use in a 115 Vor 230 Vꢀ  
power system. The voltage select switch has  
been pre-set to the correct voltage setting for use  
in the particular country/region where it was  
initially sold. Changing the voltage select switch  
to the incorrect position can damage your PC  
and void any implied warranty.  
Do not use this product near water; for  
example, near a bathtub, wash bowl, kitchen  
sink, or laundry tub, in a wet basement, or  
near a swimming pool.  
Avoid using this product during an electrical  
storm. There may be a remote risk of electric  
shock from lightning.  
WARNING: To reduce the possibility of an electric  
shock from the telephone network, plug your  
computer into the AC outlet before connecting it  
to the telephone line. Also, disconnect the  
telephone line before unplugging your computer  
from the AC power outlet.  
Do not use this product to report a gas leak in  
the vicinity of the leak.  
Always disconnect the modem cable before  
opening the equipment enclosure or touching  
an uninsulated modem cable, jack, or internal  
components.  
If this product was not provided with a  
WARNING: Always disconnect the modem cord  
from the telephone system before installing or  
removing your computer cover.  
telephone line cord, use only No. 26 AWG or  
larger telecommunication line cord in order to  
reduce the risk of fire.  
Do not plug a modem or telephone cable into  
the Network Interface Card (NIC) receptacle.  
WARNING: Do not operate the computer with the  
cover removed.  
SAVE THESE INSTRUCTIONS  
WARNING: For your safety, always unplug the  
PC from its power source and from any  
DOC Statement (Canada Only)  
This Class B digital apparatus meets all requirements of the  
Canadian Interference-Causing Equipment Regulations.  
telecommunications systems (such as telephone  
lines), networks, or modems before performing  
any service procedures. Failure to do so may  
result in personal injury or equipment damage.  
Hazardous voltage levels are inside the power  
supply and modem of this product.  
Additional Safety Information  
This product has not been evaluated for connection to an  
”IT” power system (an AC distribution system with no direct  
connection to earth, according to IEC 60950).  
Lithium Battery Caution  
This equipment meets the applicable Industry Canada  
Terminal Equipment Technical Specifications. This is  
confirmed by the registration number. The abbreviation, IC,  
before the registration number signifies that registration was  
performed based on a Declaration of Conformity indicating  
that Industry Canada technical specifications were met. It  
does not imply that Industry Canada approved the  
equipment.  
WARNING: The PC uses a lithium battery, type  
CR2032. There is danger of an explosion if the  
battery is incorrectly replaced. Replace only with  
the same, or equivalent, type recommended by  
the manufacturer. Dispose of used batteries  
according to the manufacturer’s instructions.  
18  
 
Lightning Protection  
Laser Safety Statement  
Class 1 LED Product  
For added protection of any product during a lightning  
storm, or when it is left unattended and unused for long  
periods of time, unplug the product from the wall outlet and  
disconnect the antenna or cable system. This will prevent  
damage to the product from lightning and power line  
surges.  
The CD and DVD drives contain a laser system and are  
classified as a ”Class 1 Laser Product” under a U.S.  
Department of Health and Human Services (DHHS)  
Radiation Performance standard according to the Radiation  
Control for Health and Safety Act of 1968.  
Should the unit ever require maintenance, contact an  
authorized service location.  
WARNING: Use of controls, adjustments, or  
performance procedures other than those  
specified in the Upgrading and Servicing Guide  
may result in hazardous radiation exposure. To  
prevent direct exposure to laser beam, do not  
try to open the enclosure of the CD or DVD  
drives.  
7
6
5
4
Laser Product Label  
3
1
The following label or equivalent is located on the surface of  
laser products:  
2
Antenna Grounding  
This label indicates that the  
product is classified as a CLASS 1  
LASER PRODUCT. This label  
appears on a laser device  
installed in your product.  
Antenna Grounding  
Reference  
Grounding Component  
Electric Service Equipment  
1
Power Service Grounding Electrode System  
(NEC Art 250, Part H)  
2
Ground Clamps  
3
4
5
6
7
TV Antenna Connectors Protection  
External Television Antenna Grounding  
Grounding Conductors (NEC Section 810-21)  
Antenna Discharge Unit (NEC Section 810-20)  
If an outside antenna or cable system is connected to the  
product, be sure the antenna or cable system is electrically  
grounded so as to provide some protection against voltage  
surges and built-up static charges. Article 810 of the  
National Electrical Code, ANSI/NFPA 70, provides  
information with regard to proper electrical grounding of the  
mast and supporting structure, grounding of the lead-in wire  
to an antenna-discharge unit, size of grounding conductors,  
location of antenna-discharge unit, connection to grounding  
electrodes, and requirements for the grounding electrode.  
Ground Clamp  
Antenna Lead in Wire  
Power Lines  
An outside antenna system should not be located in the  
vicinity of overhead power lines or other electric light or  
power circuits, or where it can fall into such power lines or  
circuits.  
WARNING: When installing an outside antenna  
system, extreme care should be taken to keep  
from touching such power lines or circuits as  
contact with them could be fatal.  
19  
 
 

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