HP Hewlett Packard Personal Computer vl410 User Manual

hp business pcs  
quick user’s  
guide  
hp vectra vl400  
hp vectra vl410  
hp vectra vl420  
hp vectra vl800  
hp vectra vl830  
hp vectra xe310  
hp vectra xe320  
hp e-pc 40  
hp e-pc 42  
Use this guide to:  
set up your PC  
get warranty details  
Go to  
www.hp.com/go/vectrasupport  
e-pcsupport to download drivers  
and manuals with information  
on:  
using your PC  
troubleshooting your PC  
repairing your PC  
installing accessories  
 
Setting Up and Using Your PC  
Setting Up and Using Your PC  
Important Ergonomic Information  
Improper and prolonged use of keyboards and input devices can be associated with repetitive  
strain injury (RSI) to soft tissues in the hands and arms. If you do experience discomfort or pain  
while using any computing equipment, discontinue use immediately and consult your physician  
as soon as possible.  
Your comfort and safety are our primary concern. Consequently, we strongly recommend that  
you read HP’s ergonomic information before using your PC. For detailed information, refer to  
HP’s online version of “Working in Comfort” which is preloaded on your PC’s hard disk or visit  
HP’s Working in Comfort web site at: www.hp.com/ergo  
A summary is provided in the “Comfort and Safety Checklist” on page 6.  
Caution HP Vectra Minitower PCs: must be placed vertically and not horizontally. HP Vectra  
XE310 and XE320: to ensure sufficient cooling and maximum performance, always  
keep the computer in an upright position and allow sufficient space around the unit.  
HP e-pc: do not place objects over ventilation holes.  
Connecting Devices to the Rear of the PC  
Match the color-codes of the connectors. The connectors are shaped to  
go in one way only. Typical connectors are shown below:  
PS/2 Keyboard  
(purple)  
Monitor  
To connect the monitor to your PC,  
refer to the manual that came with  
the monitor.  
If you have a model with a graphics  
card, use the graphics card  
connector.  
PS/2 Mouse (green)  
Up to two 9-pin Serial  
Connectors(turquoise)  
25-pin Parallel  
Connector(burgundy)  
To connect the printer to your  
PC, refer to the manual that  
came with the printer  
Rear USB Connectors  
(black) for USB  
keyboard, mouse.  
LAN  
Some models may also have USB  
connectors on the front for other  
USB devices  
If you have a model with a LAN  
card, use the LAN card  
connector.  
Note To connect the optical mouse, refer to the User’s Guide on HP’s support web site at:  
your model.  
3
 
Setting Up and Using Your PC  
Connecting Multimedia Accessories (if supplied)  
WARNING  
To avoid electrical shock and harm to your eyes by laser light, do not open the  
laser module. The laser module should only be serviced by service personnel.  
Do not attempt to make any adjustment to the laser unit. Refer to the label on  
the CD-ROM for power requirements and wavelength. This product is a class 1  
laser product.  
Always turn the volume down before connecting the headphones or speakers.  
This avoids discomfort from unexpected noise or static. Listening to loud sounds  
for prolonged periods of time may permanently damage your hearing. Before  
putting on headphones, place them around your neck and turn the volume  
down. When you put the headphones on, slowly increase the volume until you  
find a comfortable listening level. When you are able to hear comfortably and  
clearly, without distortion, leave the volume in that position.  
1
Connect the HP multimedia keyboard to the PC. The connectors are  
color-coded for easy matching. The PC’s audio out connector can be  
lime green (for line out) or orange (for speaker out) if the audio  
signal is amplified. If in doubt, check the icons on the jacks and  
sockets.  
2
Connect the microphone and headphones (or amplified speakers) to  
the keyboard.  
Speaker (orange)  
or Headphones (lime green)  
Microphone socket (pink)  
Keyboard microphone  
socket  
Standard PS/2 keyboard  
connector (purple)  
Keyboardheadphones/speaker  
socket  
Note Connect devices such as a smart card reader to both a serial connector and a mouse  
port. Depending on your model, do not use a keyboard port as it does not provide  
enough power.  
4  
Setting Up and Using Your PC  
Connecting the Power Cord  
WARNING  
For your safety always connect equipment to a grounded wall outlet. Always use  
a power cord with a properly grounded plug, such as the one provided with the  
equipment, or one in compliance with your national safety standards. This  
equipment can be disconnected from the power by removing the power cord  
from the power outlet. This means the equipment must be located close to an  
easily accessible power outlet.  
If your PC has no rear voltage selection switch  
If your PC has no voltage selection switch at the rear, this means that it is  
able to detect the voltage automatically. Automatic voltage selection is  
available only on some models, and in some countries.  
If your PC is equipped with a rear voltage selection switch  
1 Remove the warning label covering the PC’s power connector, and  
ensure that the voltage setting is correct for your country. (The  
voltage is set during manufacture and should already be correct.)  
Voltage  
Selection  
Switch  
2 Connect the power cords to the rear of the monitor and the computer.  
(The connectors are shaped to go in one way only).  
3 Connect the monitor’s power cord and the computer’s power cord to a  
grounded outlet.  
WARNING  
Hewlett-Packard does not support power supply upgrades. Power supply  
installation information is only intended to assist with the replacement of a  
defective power supply unit. For your safety, only replace your power supply unit  
with the one provided by HP Support Services.  
5
 
Comfort and Safety Checklist  
Comfort and Safety Checklist  
Preparing Your Work Environment  
When using HP computing equipment, it is important that your work  
environment contributes to your comfort and productivity:  
Document holder  
Keyboard  
Slope  
<15°  
Thigh  
Clearance  
>6cm  
Keyboard Height  
64-76 cm  
Work Surface Height - Your work surface should be height adjustable.  
To ensure that your worksurface is at the correct height, first adjust the  
height of your chair so that your feet are firmly on the floor, then adjust  
the work surface height until your forearms are parallel to the floor  
when you have your fingers on the keyboard or other input devices.  
Chair - Your chair should provide a comfortable sitting position  
including features such as a height and tilt adjustment feature, curved  
seat edge, a stable base (for example, five legs and castors, adjustable  
back support, a freely rotating swivel, fully adjustable padded arm  
rests).  
Monitor - Place your monitor so that the top of the screen is at, or  
slightly below, eye level (up to 15 degrees).  
Work Surface Arrangement - Make sure that all elements of your HP  
PC system for example, monitor, document holder, keyboard, mice and  
other input devices, and headphones and speakers- are optimally  
arranged and adjusted to meet your personal requirements. For  
example, if you are primarily using the keyboard, place it directly in  
front of you, not to the side. If your work involves extensive use of a  
mouse or other pointing device, place that device directly in front of  
your left or right arm. If you are using both a mouse and keyboard, place  
them both at the same work surface height and close together. If a palm  
rest is used, the height should be flush with the front edge of the  
keyboard. Other items, such as your telephone or notepad, should also  
be considered.  
6  
 
Comfort and Safety Checklist  
WARNING  
Various aspects of using mice, keyboards and other input devices may increase  
your risk of discomfort or injury. Optimize your comfort and safety by positioning  
these devices properly.  
Your Work Posture  
Sitting in one position for long periods can be uncomfortable. To minimize  
the potential risk for physical discomfort or injury, it’s important that you  
maintain a proper posture.  
Head - When viewing your monitor, your head should not be tilted more  
than 15 degrees forward, and do not turn your head toward either side.  
Back - While sitting at your work surface, make sure your back is  
supported by the chair's backrest in an erect position or angled slightly  
backwards.  
Arms - Make sure your arms and elbows are relaxed and loose, with  
your upper arms perpendicular to the floor or tilted downward not more  
than 15 degrees. Keep your forearms and hands approximately parallel  
with the floor with elbows bent between 70 and 115 degrees. Keep your  
elbows close to your sides (less than 20 degrees away from your body).  
Hands, Wrists, Forearms - Try to keep your hands wrists and forearms  
in a relaxed neutral position when using your mouse keyboard or other  
input devices. For example, while using your keyboard and mouse, rest  
your forearms (flat) on your desktop.  
Legs - Your thighs should be horizontal or angled slightly downward.  
Your lower legs should be near a right angle to your thighs. Make sure  
there is sufficient room under the work surface for your legs.  
Feet - If after adjusting your chair you cannot rest your feet comfortably  
on the floor, use a footrest, preferably one that can be adjusted in height  
and angle.  
Overall  
Look away from the screen from time-to-time to help reduce eyestrain.  
Focus on distant objects briefly, and blink periodically to lubricate your  
eyes. You also should have your eyes checked on a regular basis and  
ensure your eyeglass prescription is suitable for working on a computer  
monitor.  
Remember to occasionally shift position and move your body. Keeping  
your body in one position for long periods is unnatural and stressful.  
When prolonged work is required, take frequent short breaks. As a rule  
of thumb, a five or ten minute break every hour is a good idea. Short  
frequent breaks are more beneficial than longer less frequent breaks.  
Data show that people who work for long periods of time without a  
break may be more prone to ergonomic injury.  
7
 
Using Your PC  
Changing tasks frequently will help prevent muscle stiffness. Examples:  
alternating between keyboarding, reading, writing, filing, and moving  
around in your work environment, helps you maintain a relaxed  
posture. Occasionally stretch the muscles in your hands, arms,  
shoulders, neck and back. You should stretch at least as often as you  
take brief task breaks—at least once every hour.  
Discomfort may be alleviated by using alternative ergonomic designs  
and accessories such as ergonomically personalized chairs, palm rests,  
keyboard trays, alternative input devices, prescription eyeglasses, anti-  
glare screens, and more. Seek additional information from the sources  
available to you, including your employer, doctor, local office supply  
store, and the Information Sources listed in the online version of  
Working in Comfort, preloaded on the hard disk of your HP computing  
equipment or available on the HP web site: www.hp.com/ergo.  
Using Your PC  
Starting Your PC for the First Time  
1 First turn on the monitor, then the PC.  
2 The software initialization routine starts. If required, the product ID# is  
printed on the label which is found on your PC.  
3 After the initialization has finished, click OKand the PC will restart.  
Stopping Your PC  
To stop the PC, first make sure that you have exited all applications and  
then use your operating system’s shut down command in the Startmenu  
(for Windows NT 4.0, Windows 95, Windows 98, Windows 2000 and  
Windows XP operating systems).  
If you want to force your PC to shut down (for example, after your  
operating system has crashed), press and hold the power button for  
approximately 5 seconds.  
For more information on using your PC, refer to:  
www.hp.com/go/vectrasupportfor HP Vectra PCs.  
8  
Solving Problems  
Solving Problems  
If Your PC Does Not Start Properly  
The PC Doesn’t Power On  
Have you checked that...  
How  
The PC’s power cord or AC/DC adapter is  
properly connected.  
Connect the power cord or AC/DC adapter to a  
working power outlet and to the rear of the PC.  
The Power-On Self Test Displays an Error  
An on-screen error message or a beep code when the PC starts up means that there  
is a configuration problem.  
How  
Have you checked...  
The part of your configuration for which the  
Power-On Self Test has detected an error.  
For more detailed help refer to the troubleshooting  
information which is available on HP’s support web  
site at:  
your model.  
If you still have a problem.  
Run HP e-DiagTools (refer to page 13).  
There is a Buzzing Noise  
This is the pre-boot diagnostics capability feature. It detects problems with your PC.  
There is a buzzing noise.  
1
2
Count the number of beeps after the buzzer.  
Contact Support (refer to page 17).  
If Your PC Has a Hardware Problem  
The Keyboard Doesn’t Work...  
Have you checked that...  
How  
The keyboard cable is correctly connected.  
Plug the cable into the correct connector on the back  
of the PC. Color coding is used for easy matching.  
The keyboard is clean and no keys are stuck  
down.  
Check all keys are at the same height, and none are  
stuck.  
The keyboard itself is not defective.  
Either replace the keyboard by a known working unit  
or try the keyboard with another PC.  
9
 
Solving Problems  
You are using the correct driver. This driver is  
Download the latest driver from HP’s Web at:  
your model.  
provided with all Windows NT 4.0, Windows  
98, Windows 2000 and Windows XP  
preloaded systems. For other operating  
systems, refer to your operating system’s  
documentation.  
You are using the latest BIOS  
Download the latest BIOS from HP’s Web at:  
your model.  
Your keyboard uses batteries.  
Replace the batteries.  
The Monitor Doesn’t Work...  
The PC’s power indicator light works but the monitor remains blank  
Have you checked that...  
How  
The monitor is switched ON (LED is on).  
Refer to the monitor manual for an explanation of the  
LED signals (green, orange, or blinking).  
The monitor’s power cord is correctly  
connected.  
Connect the power cord – ensure it is plugged into a  
working grounded power outlet and into the monitor.  
The monitor (video) cable is correctly  
connected.  
Connect the monitor (video) cable – ensure it is  
properly connected to both the PC and the monitor.  
If you have a model with a graphics card, ensure that  
the cable is connected to the graphics card’s  
connector.  
The monitor’s brightness and contrast  
settings are correctly set.  
Check the settings using the monitor’s OSD (on-  
screen display) or using controls on the front of the  
monitor.  
There is an image during boot but then the screen goes blank  
Have you checked that...  
How  
The monitor settings in your PC are  
compatible with your monitor  
Windows NT: Enter VGA mode when prompted  
during start-up.  
Windows 98 & Windows 2000: Restart the PC.  
The Startup screen is displayed. For Windows 98,  
when you hear a beep, press F8and then start  
the PC in safe mode. For Windows 2000, when  
prompted, press F8and then start the PC in VGA  
mode. When the PC has started double-click on the  
Display icon in your PC’s Control Panel, then  
click on the Settings button. Use the sliding  
control to reset the resolution.  
For other operating systems, refer to your operating  
system’s documentation.  
10  
 
Solving Problems  
Run HP e-DiagTools (refer to page 13).  
If the PC starts but you still have a problem... ꢀ  
The Mouse Doesn’t Work...  
Have you checked that...  
How  
The mouse cable is correctly connected.  
1
Switch off the PC (not necessary with a USB  
mouse).  
2
Plug the cable into the correct connector on the  
back of the PC (color coding is used for easy  
matching).  
3
Switch on the PC.  
You are using the correct driver. If you are  
using HP’s enhanced mouse or optical mouse,  
ensure that the correct driver is installed. This  
driver is provided with all Windows NT 4.0,  
Windows 98, Windows 2000 and Windows  
XP preloaded systems.  
Download the latest driver from HP’s Web at:  
your model.  
You are using the latest BIOS.  
Download the latest BIOS from HP’s Web at:  
your model.  
Clean the mouse ball as shown below.  
The mouse is clean (does not apply to optical ꢀ  
mouse).  
The mouse itself is not defective.  
Replace the mouse by a known working unit or try the  
mouse with another PC.  
Your mouse uses batteries.  
Replace the batteries.  
If the PC starts but you still have a problem... ꢀ  
Run HP e-DiagTools (refer to page 13)  
Note The USB mouse is not supported by Windows NT 4.0.  
11  
 
Solving Problems  
Recovering Your PC’s Hard Disk Contents  
If you need to recover your PC’s hard disk, as originally shipped with  
preloaded operating system, HP drivers and utilities, you can use the  
recovery CD-ROM(s) provided with the PC. These may be called HP  
Image Creation & Recovery CD-ROM, HP Image Library & Diagnostics CD-  
ROM or HP Assist CD-ROM depending on your model.  
Recovering or Changing your Operating System  
Some models allow you to select your operating system. If this option is  
available and you want to select your operating system, you must use the  
HP Image Creation & Recovery CD-ROM or HP Assist CD-ROM provided  
with your PC depending on your model.  
Using HP Instant Support  
The instant support tuner is a Web browser plug-in that it can  
automatically detect and repair problems on your PC. The tuner is either  
preloaded on your PC’s hard drive or can be downloaded from the HP web.  
If it is preloaded on your PC, you will see the  
your desktop.  
instant support icon on  
If you do not see this icon, go to www.hp.com/go/instantsupportand if  
your model is supported (see Products Supported List), download the  
tuner.  
Checking Your PC’s Configuration  
You can see detailed configuration information on your PC, update your  
PC’s BIOS or receive hardware failure alerts if you set up the HP TopTools  
agent on your PC. To set up the HP TopTools agent:  
Follow the setup instructions that appear in the TopTools pop-up  
window when you first set up your PC or,  
Click on Start Programs Hewlett-Packard TopTools and follow the setup  
instructions.  
Need More Help?  
For more detailed help refer to the troubleshooting information which is  
available on HP’s support web site at: www.hp.com/go/vectrasupportor  
www.hp.com/go/e-pcsupportdepending on your model.  
12  
 
HP Hardware Diagnostics  
HP Hardware Diagnostics  
Note You are requested to run e-DiagTools before contacting HP for warranty service. This is to obtain  
information that will be requested by a support agent.  
Most HP PC models include hardware diagnostic software called either HP  
Diagtools or HP e-Diagtools. The software can be used to diagnose  
hardware related problems on your PC. This diagnostic software is  
generally present on the HP Utility Partition of the hard disk. Do NOT  
delete the HP Utility Partition. For more information about this utility,  
refer to the e-Diagtools User's Guide, available on the HP support web.  
Where Can I Get e-DiagTools?  
HP e-DiagTools is supplied on the following media (depending on your  
PC):  
The Utility Partition pre-installed on your hard drive (recommended)  
The HP PC Image Engineer - Image Library and Diagnostics  
System CD-ROM that came with your PC  
The HP DiagTools CD available from HP’s Support web site:  
The HP Diagtools CD-ROM for Linux HP PCs.  
Starting e-DiagTools from the Utility Partition on your Hard Drive  
Note This method will only work if the diagnostics partition on your hard disk drive is intact.  
1 Restart your PC and, depending on your model:  
press the function key F10when you see the message Press F10  
to enter HP Utility Partition or any other key to  
proceed...or  
press function key F8, then select Diagnostics.  
2 In the e-Diagtools main menu, select the option to run e-DiagTools  
hardware diagnostics.  
Starting e-DiagTools from the CD-ROM  
To start e-DiagTools from the CD-ROM:  
1 Select CD-ROM as the primary boot device.  
2 Insert the CD-ROM in the CD-ROM drive and restart your computer.  
3 Select the system to run e-Diag-Tools hardware diagnostics.  
Note If you are unable to boot from your CD-ROM drive, restart your PC and enter HP’s Setup program  
by pressing F2 or F8 followed by F2 (depending on your model). Check the Boot device settings  
to ensure that your PC can boot from the CD-ROM.  
13  
 
   
HP Hardware Warranty  
HP Hardware Warranty  
General  
This HP Hardware Warranty statement gives you, the customer, express warranty rights from HP, the  
Manufacturer. Please refer to HP’s web site for an extensive description of your warranty entitlements. In  
addition, you may also have other legal rights under applicable local law or special written agreement with  
HP.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE WARRANTY TERMS  
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT  
EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY  
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. THE LAWS OF YOUR COUNTRY MAY  
PROVIDE FOR DIFFERENT WARRANTY RIGHTS. IF SO, YOUR HP AUTHORIZED SUPPORT PROVIDER  
OR HP SALES AND SERVICE OFFICE CAN PROVIDE YOU WITH DETAILS.  
Warranty Repair or Replacement  
HP Hardware  
During the applicable warranty period, HP warrants that your HP Hardware, Accessory or Supply will be  
free from defects in materials and workmanship. Except as indicated above, however, HP does not warrant  
that any HP Hardware, Accessory or Supply will operate uninterrupted or error-free.  
During the product warranty period, HP will, within a reasonable time, repair your product or if unable to  
repair, refund (in the amount of the product purchase price) upon prompt return of the product to your  
HP Authorized Support Provider or other HP designate. Unless otherwise stated or agreed upon in writing  
with HP, all hardware components must be returned for refund with the entire central processor unit.  
The central processor unit (CPU), keyboard, mouse, and Hewlett-Packard accessories inside the system  
unit at time of purchase—such as video adapters, mass storage devices, and interface controllers—are  
covered by this warranty.  
HP products external to the system unit—such as external storage subsystems, monitors, printers, and  
other peripherals and accessories added at a later stage—are covered by the applicable warranties for  
those products.  
HP does NOT provide support for this product configured as a network server.  
Unless otherwise stated, and to the extent permitted by local law, hardware products may contain  
remanufactured parts (equivalent to new in performance) or parts subject to prior incidental use. HP may  
repair or replace hardware products (i) with equivalent products to the products being repaired or  
replaced but which may have been subject to prior use, (ii) with products containing remanufactured  
parts equivalent to new in performance or parts which may have been used, or (iii) with equivalent  
products to an original product that has been discontinued.  
Non-HP Hardware  
All non-HP products or peripherals external to the central processor unit—such as external storage  
subsystems, monitors, printers, and other peripherals—are covered by the applicable vendor warranties  
for those products.  
Proof of Purchase and Warranty Period  
In order to receive support for your hardware and software product for the applicable warranty period,  
proof of the original purchase date may be required, otherwise the manufacturer’s date (located on the  
product) becomes the beginning of the warranty period.  
Exclusions  
Warranty does not apply to defects resulting from: (a) improper or inadequate maintenance or calibration;  
(b) software, interfacing, parts or supplies not supplied by HP; (c) unauthorized repair, maintenance,  
modification or misuse; (d) operation outside of the published operating specifications for the product;  
(e) improper site preparation or maintenance; (f) virus infection; or (g) such other exclusions as may be  
expressly set forth in this Warranty Statement.  
Limitation of Implied Warranties  
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, ANY IMPLIED WARRANTY BY THE  
MANUFACTURER OF MERCHANTABILITY FOR FITNESS FOR A PARTICULAR PURPOSE OR OTHER  
IMPLIED WARRANTIES ARE HEREBY LIMITED TO THE DURATION OF THE APPLICABLE  
WARRANTY.  
Exclusive Remedy  
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THE REMEDIES IN THIS WARRANTY  
STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO  
EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,  
CONSEQUENTIAL (INCLUDING LOST PROFIT) OR OTHER DAMAGE, WHETHER BASED IN  
CONTRACT, TORT OR OTHERWISE.  
14  
 
HP Hardware Warranty  
HP Hardware Warranty Options  
THESE HP HARDWARE WARRANTY OPTIONS ARE SPECIFIC TO THIS HP HARDWARE PRODUCT.  
THEY COMPLEMENT THE GENERAL HARDWARE AND SOFTWARE WARRANTY STATEMENTS  
FOUND ON HP'S WEB SITE AND SUPERSEDE ANY WARRANTY TERMS (APART FROM BIG DEAL  
TERMS ON A SEPARATE WARRANTY FLYER) THAT MAY BE FOUND ONLINE OR IN ANY  
DOCUMENTATION OR MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING.  
Warranty Entitlements  
5-Year Limited Hardware Warranty: 5-Year Free Parts Exchange Service  
3-Year Limited Hardware Warranty: 3-Year On-Site Service  
3-Year Limited Hardware Warranty: 1st Year On-Site Service, 3-Year Free Parts Exchange Service.  
3-Year Limited Hardware Warranty: 3-Year Free Parts Exchange Service  
3-Year Limited Hardware Warranty: 3-Year Return to Bench Service  
1-Year Limited Hardware Warranty: 1-Year On-Site Service  
1-Year Limited Hardware Warranty: 1-Year Free Parts Exchange Service  
30-Day Limited Hardware Warranty: 30-Day Free Parts Exchange or Product Return Service  
HP warrants this hardware product against defects in materials and workmanship, for one (1) of the  
Warranty Entitlements above, from the date of purchase. Please refer to the Warranty Entitlement  
Information provided on the back cover of this guide. If you need more information on the content  
of there warranty entitlements as well as the way to obtain these services, please refer to the HP Warranty  
Note  
Note  
Neither HP, nor any of its designates, guarantee that all of the above Warranty Entitlements will be available in  
your country. For details, consult your local HP Sales and Service Office or HP Authorized Support Provider.  
HP Validation and Service Options  
If HP receives notice of a defect in your HP hardware product during the hardware product’s warranty  
period, HP or its designate may, at its option and depending on warranty entitlement:  
1) Repair the parts which prove to be defective OR,  
2) Replace the parts which prove to be defective OR,  
3) Provide, the customer, with the appropriate part(s) required for repair. In this event, HP may:  
Provide you with written instructions for replacing the defective part(s).  
Provide free telephone assistance for installation of the replacement component.  
Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for any  
parts that HP asks to be returned. You will be billed for any defective part(s) not returned as  
requested by HP.  
HP reserves the right to validate any claims of defective products or components before repairing or replacing  
such products or components. IMPORTANT: Run HP e-DiagTools (HP Diagnostics Utility) before contacting HP  
for warranty service to obtain information that will be requested by a support agent.  
Before contacting HP for warranty service for your HP product:  
Run HP’s diagnostic software (refer to page 13) to diagnose your product and to obtain  
information that will be requested by a support agent.  
Troubleshoot your system using support information provided on the HP support web  
site at:  
For HP Vectra PCs  
For HP e-pcs  
Locate your proof of purchase date, indicated on your receipt, invoice, etc.  
Have immediate access to the defective product for potential online or telephone  
troubleshooting by an HP service agent.  
15  
 
HP Hardware Warranty  
Warranty entitlement description  
ON-SITE SERVICE:  
Description: On-site service for the central processing unit, including free parts exchange  
and labor, provided by an HP sales and Service Center representative or an HP Authorized  
Support Provider, during the product warranty period.  
Obtaining On-site service. If your product is eligible for on-site warranty service:  
Contact your HP Customer Care Center, or an HP Sales and Service Office or an HP  
Authorized Support Provider. You may be required to supply proof of purchase.  
Verify that the latest version of the BIOS and drivers are installed on your product. You  
will be asked to install the latest version of the BIOS and drivers before an HP Sales and  
Service Center representative or an HP Authorized Support Provider representative is  
dispatched to your site.  
FREE PARTS EXCHANGE SERVICE:  
Description: Free Parts Exchange Service for the central processing unit, keyboard and  
mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider,  
during the product warranty period.  
Obtaining Free Parts Exchange. If your product is eligible for Free Parts Exchange:  
Contact your HP Customer Care Center, or an HP Sales and Service Office or an HP  
Authorized Support Provider. You will be sent the necessary replacement parts for  
performing any repairs yourself.  
HP is not responsible for, nor warrants your replacement parts or hardware product  
against, damage resulting from improper installation of replacement parts or the repair of  
your defective product by you or your designate.  
You will be billed for any additional replacement parts required as a result of improper  
installation parts by you or your designate.  
RETURN TO BENCH SERVICE:  
Description: Return to Bench Service for the central processing unit, including free parts  
exchange and labor, provided by an HP Sales and Service Center or an HP Authorized  
Support Provider during the product warranty period.  
Obtaining Return to Bench. If your product is eligible for Return to Bench service:  
Return your complete product in acceptable and repairable condition, to an HP Repair  
Center or an HP Authorized Support Provider within the product warranty period. Once  
the product has been repaired, it will be returned free of charge to the address you  
designate.  
Return to Bench Service is limited to the repair of hardware failures only.  
Run the HP diagnostic software provided with your product before returning your  
product for repair service.  
Returned product failures caused by non-HP products - whether internal or external to  
the system processor unit - are subject to standard per-incident repair charges.  
If a hardware failure is not found, you will be billed for the service provided.  
You may be required to provide proof of the purchase date of your product before  
warranty service will be provided.  
International Warranty  
This warranty is extended worldwide under certain conditions to products which are reshipped by  
the original purchaser either for his own use or provided as an incidental part of systems integrated  
by the original purchaser. When available in the country of use, service is provided in the same  
manner as if the product was purchased in that country and can only be provided in countries  
where the product is designed to operate. Also, standard warranty service response time is subject  
to change due to local parts availability. If the product is not normally sold by HP in the country  
of use, it may need to be returned to the country of purchase for service. Please check with  
your local HP Sales and Service Office or HP Authorized Support Provider for more information.  
16  
 
HP Customer Care Center Phone Numbers  
HP Customer Care Center Phone Numbers  
HP Customer Care Centers can help you solve issues related to HP  
products and, if necessary, initiate appropriate service procedures. In the  
U.S.A, telephone support is available 24 hours a day, 7 days a week.  
Elsewhere, it is available during normal office hours.  
North & Latin America  
Europe, Middle East & Africa  
Argentina  
(+54 11) 4778 8380  
(international and Buenos Aires  
area)  
Austria  
(+43) 810 00 6080  
0810 555 5520 (other locations)  
Brazil  
(11) 7297 4998  
Belgium  
Dutch (+32) 02 626 8806  
French (+32) 02 626 8807  
Canada  
(+1) (905) 206 4663  
800 22 5547  
Denmark  
Finland  
France  
(+45) 39 29 4099  
Chile  
(+358) 0203 47 288  
Mexico  
52 58 9922  
(+33) 01 43 62 34 34  
United States  
Venezuela  
(+1) (970) 635-1000  
(+1) (800) 4746 8368  
Germany  
Israel  
(+49) 0180 525 8143 (12 euro cents/min)  
(+972) 09 830 4848  
Italy  
(+39) 02 264 10350  
Asia Pacific  
Australia  
(+61-3) 8877-8000  
Middle-East  
Netherlands  
(+971) 4 883 8454  
(+31) 020 606 8751  
China  
+86 (0) 10 6564 5959  
(800) 810-5959  
Hong Kong  
India  
(+852) 3002 8555  
(+91-11) 682-6035  
(+62-21) 350-3408  
(+81-3) 5344 7181  
Norway  
(+47) 22 11 62 99  
(+48) 22 865 9800  
+(351) 21 317 6333  
Poland  
Indonesia  
Japan  
Portugal  
Russian Federation  
(+7) 095 797 3520 (Moscow)  
(+7) 812 346 7997 (St Peter)  
Korea, Republic  
of  
(+82-2) 3270 0700 (Seoul)  
(+82) 80 999 0700 (outside  
Seoul)  
South Africa  
(+27) 11 258 9301 (outside RSA)  
086 000 1030 (inside RSA)  
Malaysia  
Penang  
(+60-3) 2695 2566  
1 300 88 00 28  
Spain  
(+34) 90 232 1123  
(+46) 08 619 2170  
(+41) 084 880 1111  
(+90) 216 579 7171  
(+44) 0207 512 5202  
Sweden  
New Zealand  
Philippines  
Singapore  
Taiwan  
(+64-9) 356-6640  
(+63-2) 867-3551  
(+65) 272-5300  
Switzerland  
Turkey  
United Kingdom  
(+886) 2- 2717-0055  
(+66-2) 661-4000  
(+84-8) 823-4530  
Thailand  
Viet Nam  
Go to www.hp.com/go/supportand click on contact hp for the most  
up-to-date list of phone numbers.  
17  
 
   
HP Software Limited Warranty  
HP Software Limited Warranty  
THIS HP SOFTWARE LIMITED WARRANTY SHALL COVER ALL SOFTWARE, INCLUDING  
OPERATING SYSTEM SOFTWARE, THAT IS PROVIDED TO YOU AS PART OF THE HP  
PRODUCT. IN CASE OF CONFLICT BETWEEN HP AND NON-HP WARRANTY TERMS THESE HP  
WARRANTY TERMS SHALL PREVAIL.  
Software  
HP Software warranty  
HP warrants for a period of ninety (90) days from the date of purchase that all pre-installed HP  
software will execute their programming instructions when all files are properly installed. HP does  
not warrant that the software will be uninterrupted or error free. In case of software failure to  
execute its programming instructions during the warranty period, customer's remedy will be  
the replacement of software provided by HP or a refund upon return of the product and all copies  
of software.  
Other Software (if supplied)  
All other software is warranted by the software vendor and is not warranted by HP.  
Operating System  
Microsoft Operating Systems and Software  
HP warrants for a one (1) year period from the date of the purchase the installation and  
configuration of the pre-installed version of the Microsoft operating system and software. HP does  
not warrant that the functionality of the Microsoft operating system and software will be  
uninterrupted or error free. During the warranty period, in the event of a software failure to  
execute its programming instructions during the installation and/or configuration, HP will provide  
customers with remote assistance (by phone and/or by email) for re-installation and configuration.  
All other Operating Systems  
Other Operating Systems are warranted by the Operating System vendor and are not warranted by  
HP.  
Removable Media (if supplied)  
HP warrants the removable media, if supplied, upon which this product is recorded to be free from  
defects in materials and workmanship under normal use for a period of ninety (90) days from the  
date of purchase. Customer’s remedy in case of defect will be the replacement of media provided by  
HP or a refund upon return of the product and destruction of all other non-removable media copies  
of the software.  
HP Service Procedures  
Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later  
than thirty (30) days after the expiration of the warranty period.  
Limitation of Warranty HP makes no other express software warranty, whether written or oral  
with respect to this hardware product. Any implied warranty of merchantability or fitness for a  
particular purpose is limited to the ninety (90) days duration of this written warranty for pre-  
installed HP software and one (1) year duration of this written warranty for pre-installed version of  
the Microsoft operating system and software.  
HP is not liable in case of misuse, unauthorized modification, improper maintenance, or defects  
resulting from unauthorized use with non HP equipment.  
Limitation of Liability and Remedies THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S  
SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT,  
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST  
PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL  
THEORY. This warranty in no way effects Customers right under statutory law.  
Obtaining Warranty Service Warranty Service may be obtained from the nearest HP sales office  
or in other locations indicated on HP’s web site.  
18  
 
HP Software License Agreement  
HP Software License Agreement  
Your HP product contains software programs.  
CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE  
PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON  
THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE  
LICENSE AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR  
ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF  
THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD  
DISK DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE HP PRODUCT  
AND SOFTWARE FOR A FULL REFUND. PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR  
ACCEPTANCE OF THE LICENSE TERMS. UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE  
LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU  
AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY  
STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.  
Operating system and software applications by Microsoft are licensed to you under the Microsoft License  
Agreement contained in the Microsoft documentation or displayed on your screen when Microsoft  
Software Products are launched. For a PC supplied with a Microsoft operating system: When you start the  
PC and accept the Microsoft End-user License Agreement (“EULA”), your license rights are valid only if a  
Certificate of Authenticity (“COA”) label corresponding to your Microsoft operating system is provided  
with your PC. The COA label can usually be found on the right-hand side of the computer. If the COA label  
does not correspond to your Microsoft operating system or is missing, contact your HP reseller for details.  
‘Other non-HP Software and Operating Systems are covered by the appropriate vendor license.  
The following License Terms govern the use of the HP software:  
USE. Customer may use the software on any one HP product. Customer may not network the software or  
otherwise use it on more than one HP product. Customer may not reverse assemble or decompile the  
software unless authorized by law.  
COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival  
purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP  
product so long as the copies and adaptations are used in no other manner.  
OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other  
than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted  
and protected under the copyright laws. Customer acknowledges and agrees that the software may have  
been developed by a third party software supplier named in the copyright notices included with the  
software, who shall be authorized to hold the Customer responsible for any copyright infringement or  
violation of this Agreement.  
PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product recovery CD-ROM: (i)  
The product recovery CD-ROM and/or support utility software may only be used for restoring the hard  
disk of the HP product with which the product recovery CD-ROM was originally provided. (ii) The use of  
any operating system software by Microsoft contained in any such product recovery CD-ROM shall be  
governed by the Microsoft License Agreement.  
TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software to a third party only  
as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be  
bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights  
in the software are terminated and that he/she will either destroy his/her copies and adaptations or deliver  
them to the third party.  
SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute  
copies or adaptations of the software to the public in physical media or by telecommunication without the  
prior written consent of Hewlett-Packard.  
TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of  
these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has  
failed to do so within thirty (30) days of such notice.  
UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades  
which may be available from Hewlett-Packard under a separate support agreement.  
EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in  
violation of the U.S. Export Administration regulations or other applicable regulation.  
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard  
commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the  
restrictions set forth inFAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover  
Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company. All Rights Reserved.  
Customer further agrees that Software is delivered and licensed as "Commercial computer software" as  
defined in DFARS 252-227-7014 (June 1995) or as a "commercial item" as defined in FAR 2.101(a), or as  
"Restricted computer software" as defined in FAR 52.227-19 (or any equivalent agency regulation or  
contract clause), whichever is applicable. The Customer agrees that it has only those rights provided for  
such Software by the applicableFAR or DFARS clause or the HP standard software agreement for the  
product involved.  
Support Policy for Microsoft Operating Systems Service Pack  
HP will provide end user support for HP PCs that use Microsoft OperatingSystems, including its latest  
service packs. This support will be available 30 days after the service pack being released by Microsoft.  
November 08, 2001  
19  
 
Regulatory Information  
Regulatory Information  
Declaration of Conformity  
According to ISO/IEC Guide 22 and CEN/CENELEC EN 45014  
Manufacturer's Name: HEWLETT-PACKARD France  
Manufacturer's Address: 5 Avenue Raymond Chanas - Eybens - 38053 Grenoble Cedex 09 - FRANCE  
Declares that the product(s):  
Product Name: Personal Computer  
Model Number: HP Vectra VL400 DT, MT, SFF  
HP Vectra VL410 DT, SFF  
HP Vectra VL420 DT, MT, SFF  
HP Vectra VL800 DT, MT  
HP Vectra VL830 MT  
HP Vectra XE310  
HP Vectra XE320  
HP e-pc (40)  
HP e-pc (42)  
Conform(s) to the following Product Specifications:  
SAFETY:  
International:IEC 60950:1991 +A1 +A2 +A3 +A4 / GB4943-1995  
Europe  
: EN 60950:1992 +A1 +A2 +A3 +A4 +A11  
ELECTROMAGNETIC COMPATIBILITY:  
CISPR 22:1997 / EN 55022:1998 Class B  
CISPR24:1997 / EN55024 :1998  
IEC 61000-3-3:1994 / EN 61000-3-3:1995  
GB9254-1998  
FCC Title 47 CFR, Part 15 Class B 1)  
ICES-003, Issue 3  
VCCI-B (for all models except Vectra VL410 DT)  
AS/NZ 3548:1995 (for all models except Vectra VL410 SF)  
2)  
Products bearing the CE marking also comply with:  
IEC 61000-3-2:1995 + A14 / EN 61000-3-2:1995 + A14.  
Those products comply with the requirements of the following Directives and carry the CE-marking accordingly: EMC Directive 89/336/EEC and Low  
Voltage Directive 73/23/EEC, both amended by the Directive 93/68/EEC.  
1)This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:  
(1) This device may not cause harmful interference, and  
(2)This device must accept any interference received, including interference that may cause undesired operation.  
2)All products sold in the European Economic Area (EEA) bear the CE marking.  
Didier CABARET  
Quality Manager  
Grenoble, January 2002:  
For Compliance Information ONLY, contact:  
USA Contact: Hewlett-Packard Company,  
Corporate Product Regulations Manager,  
3000 Hanover Street, Palo Alto, CA 94304.  
20  
 
Regulatory Information  
FCC for USA only  
Federal Communications Commission Radio Frequency Interference Statement  
Warning:  
HP computer systems are classified by the Federal Communications Commission (FCC) as class B  
digital devices. However, the inclusion of certain sub-systems such as additional cards, can change  
this configuration to class A.  
If any one of the labels located on your computer, as well as on all sub-systems themselves, carries  
a class A rating, your entire computer system is considered as a class A.  
If all labels carry a class B rating, your entire computer is considered as a class B.  
Class A:  
This equipment has been tested and found to comply with the limits for a class A digital device,  
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a commercial environment. This  
equipment generates, uses, and can radiate radio frequency energy and, if not installed in  
accordance with the instruction manual, may cause harmful interference to radio communications.  
Operation of this equipment in a residential area is likely to cause harmful interference in which  
case the user will be required to correct the interference at his own expense.  
Class B:  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in accordance with the installation  
manual, may cause harmful interference to radio communications. However, there is no guarantee  
that interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off  
and on, the user is encouraged to correct the interference by one or more of the following  
measures:  
• Reorient or relocate the receiving antenna.  
• Increase the distance between the equipment and the receiver.  
• Connect the equipment to an outlet on a different circuit to the one the receiver is connected to.  
• Consult your dealer or an experienced radio/TV technician for help.  
Hewlett-Packard’s FCC Compliance Tests were conducted using HP-supported peripheral devices  
and HP shielded cables, such as those you receive with your system. Changes or modifications not  
expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment.  
For Canada only  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la Class B est conforme à la norme NMB-003 du Canada.  
PART 68 FCC Compliance Statement  
This equipment complies with Part 68 of the FCC Rules. A label is attached to the equipment that  
contains, among other information, its FCC registration number and ringer equivalence number  
(REN). If requested, this information must be provided to the telephone company.  
An FCC compliant telephone cord and modular plug is provided with this equipment. This  
equipment is designed to be connected to the telephone network or premises wiring using a  
compatible modular jack, which is FCC part 68 compliant.  
Connection to the telephone network should be made by using standard modular telephone jack of  
type RJ11.  
The REN is useful to determine the quantity of devices that may be connected to the telephone line  
and still have all of those devices ring when your telephone number is called. In most, but not all  
areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices  
that may be connected to the line, as determined by the total RENs, contact the telephone  
company to determine the maximum REN for the calling area.  
If this equipment causes harm to the telephone network, the telephone company may discontinue  
your service temporarily. If advance notice is not practical, the telephone company will notify the  
customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC  
if you believe it is necessary.  
21  
 
Regulatory Information  
The telephone company may make changes in its facilities, equipment, operations, or procedures  
that could affect the operation of the equipment. If this happens, the telephone company will  
provide advance notice in order for you to make the necessary modifications in order to maintain  
uninterrupted service.  
In the event this equipment should fail to operate properly, disconnect the unit from the telephone  
line. Try using another FCC approved telephone in the same telephone jack. If the trouble persists,  
call the telephone company repair service bureau. If the trouble does not persist and appear s to be  
with this unit, disconnect the unit from the telephone line and discontinue use of the unit until it is  
repaired. Please note that the telephone company may ask that you disconnect the equipment from  
the telephone network until the problem has been corrected or until you are sure that the  
equipment is not malfunctioning.  
The user must use the accessories and cables supplied by the manufacturer to get optimum  
performance from the product.  
No repairs may be done by the customer.  
If trouble is experienced with this equipment, please contact your authorized support provider for  
repair and warranty information. If the trouble is causing harm to the telephone network, the  
telephone company may request you remove the equipment from the network until the problem is  
resolved.  
This equipment cannot be used on telephone company provided coin service. Connection to Party  
Line Service is subject to state tariffs.  
When programming and/or making test calls to emergency numbers:  
Remain on the line and briefly explain to the dispatcher the reason for the call.  
Perform such activities in the off-peak hours such as early morning or late evenings.  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a  
computer or other electronic device to send any message via a telephone facsimile machine unless  
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the  
first page of the transmission, the date and time it is sent and an identification of the business,  
other entity, or individual sending the message and the telephone number of the sending machine  
of such business, other entity, or individual.  
In order to program this information into your facsimile, refer to your communications software  
user manual.  
Canadian Department of Communications Notice  
The Industry of Canada label identifies certified equipment. This certification means that the  
equipment meets certain telecommunications network prospective, operational and safety  
requirements. The department does not guarantee the equipment will operate to the user’s  
satisfaction.  
Before installing this equipment, make sure you are permitted to connect it to the facilities of the  
local Telecommunications Company. You must install the equipment using an acceptable method of  
connection. In some cases you may also extend the company’s inside wiring for single line  
individual service by means of certified connector assembly (telephone extension cord). You  
should be aware, however, that compliance with the above conditions may not prevent degradation  
of service in some situations.  
Repairs to certified equipment should be made by an authorized Canadian maintenance facility  
designed by the supplier. Any repairs or alterations made by a user to this equipment or equipment  
malfunctions, may give the telephone communications company cause to request the user to  
disconnect the equipment.  
For your own protection, make sure that the electrical ground connections of the power utility,  
telephone lines and internal metallic water pipes systems, if present, are connected together. This  
precaution may be particularly important in rural areas.  
Caution: Do not attempt to make electrical ground connections yourself, contact the appropriate  
electric inspection authority or an electrician.  
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of  
the maximum number of terminals allowed to be connected to a telephone interface. The  
termination on an interface may consist of any combination of devices subject only to the  
requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5.  
22  
 
Regulatory Information  
NEW ZEALAND TELECOM WARNINGS  
General  
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has  
accepted that the item complies with minimum conditions for connection to its network. It  
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in all respects with another  
item of Telepermitted equipment of a different make or model, nor does it imply that any product is  
compatible with all of Telecom’s network services.  
This equipment does not fully meet Telecom’s impedance requirements. Performance limitations  
may occur when used in conjunction with some parts of the network. Telecom will accept no  
responsibility should difficulties arise in such circumstances.  
This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency  
Service.  
If a charge for local calls is unacceptable, the ‘Dial’ button should NOT be used for local calls. Only  
the 7-digits of the local number should be dialled from your telephone. DO NOT dial the area code  
digit or the ‘0’ prefix.  
This equipment may not provide for the effective hand-over of a call to another device connected  
to the same line.  
Important Notice  
Under power failure conditions, this telephone may not operate. Please ensure that a separate  
telephone, not dependent on local power, is available for emergency use.  
Some parameters required for compliance with Telecom’s Telepermit requirements are dependent  
on the equipment (PC) associated with this device. The associated equipment shall be set to  
operate within the following limits for compliance with Telecom’s Specification:-  
1. (a) There shall be no more than 10 call attempts to the same number within any 30 minute  
period for any single manual call initiation, and  
(b) The equipment shall go on-hook for a period of not less than 30 seconds between the end  
of one attempt and the beginning of the next attempt.  
2. Where automatic calls are made to different numbers, the equipment shall go on-line for a  
period of not less than 5 seconds between the end of one attempt and the beginning of the next  
attempt.  
3. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of  
receipt of ringing.  
All persons using this device for recording telephone conversations shall comply with New Zealand  
law. This requires that at least one party to the conversation is to be aware that it is being recorded.  
In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to  
the nature of the personal information collected, the purpose for its collection, how it is used and  
what is disclosed to any other party.  
Safety Warning for the USA and Canada  
If the power cord is not supplied with the computer, select the proper power cord according to your local national  
electric code.  
USA: use a UL listed type SVT detachable power cord.  
USA: utiliser un cordon secteur “UL listed”‚ de type SVT.  
Canada: use a CSA certified detachable power cord.  
Notice for the Netherlands  
Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als KCA.  
Notice for Germany  
Hinweis für Deutschland: Geräuschemission  
Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland):  
LpA < 70 dB am Arbeitsplatz bei normalem Betrieb nach DIN 45635 T19 (under normal use in the workplace as per ISO 7779).  
23  
 
Technical Characteristics  
Notice for Japan  
Notice for Korea  
Technical Characteristics  
Replacing the Battery  
To change the battery:  
1 Disconnect the PC’s power cord and remove the cover.  
2 Remove the old battery by sliding it from under the retaining clip.  
Battery holder  
Retaining clip  
3 Place the new battery in the battery holder ensuring it is correctly  
seated with the clips in place.  
4 Replace the PC’s cover and connect the power cord.  
5 Run the Setup program to reconfigure the PC.  
The battery in this PC is a lithium battery which does not contain any heavy metals.  
Nevertheless, in order to protect the environment, do not dispose of batteries in household  
waste. Please return used batteries either to the shop from which you bought them, to the  
dealer from whom you purchased your PC, or to HP so that they can either be recycled or  
disposed of in the correct way. Returned batteries will be accepted free of charge.  
Notes  
24  
 
 
Technical Characteristics  
Operating temperature and humidity ranges may vary depending on the mass storage devices  
installed. High humidity levels can cause improper operation of disk drives. Low humidity ranges  
can aggravate static electricity problems and cause excessive wear of the disk surface.  
Note  
The power consumption and acoustics figures given in the tables below are valid for the  
standard configuration as shipped. These figures will vary if some components are changed or  
added to in the initial configuration. For more information, refer to the product’s data sheet at  
HP’s web site: www.hp.com/go/library  
When the computer is turned off with the power button on the front panel, the power  
consumption falls below 5W, but it is not zero. The special on/off method used by these  
computers considerably extends the lifetime of the power supply. To reach zero power  
consumption in “off” mode, either unplug the power outlet or use a power block with a switch.  
Contact your dealer for product availability in your country.  
Characteristics  
HP Vectra vl400  
Desktop PC  
HP Vectra vl400  
Minitower PC  
HP Vectra vl400  
SFF PC  
Weight (configuration with 1 CD-ROM 10kg (22 pounds)  
drive, excluding keyboard and display)  
13.4kg (29.5 pounds)  
8kg (17.6 pounds)  
Dimensions  
Width: 43.5cm (17.13in.) Width: 20.6cm (8.15in.)  
Width: 36.6cm (14.4in.)  
Height: 13.5cm (5.32in.) Height: 46.9cm (18.46in.) Height: 10.1cm (3.98in.)  
Depth: 43cm (16.93in.)  
Depth: 45.5cm (17.9in.)  
Depth: 40.7cm (16.14in.)  
Acoustic noise emission (ISO 7779)  
Sound power level  
Sound pressure level at operator position  
LwA 3.8B(A)  
LwA 4.2B(A)  
LwA 5.0B(A)  
LwA 4.9B(A)  
LpA 29dB(A)  
LpA 34dB(A)  
LpA 41dB(A)  
LpA 44dB(A)  
Idle (typical)  
Operating with hard disk access  
Operating with floppy disk access  
Operating with CD access  
Power Supply  
Input voltage  
(voltage selection switch):  
100-127V 4A, 200-240V 2A 100-127V 7A, 200-240V 4A 100-127V 2.5A, 200-240V  
1.3A  
Input frequency:  
50Hz/60Hz  
50Hz/60Hz  
50Hz/60Hz  
Power consumption -  
Windows 98/2000  
115V / 60Hz and 230V / 50Hz  
51.4W  
34.7W  
3.3W  
2.8W  
Max. operating  
Idle (typical)  
Sleep (suspend)1  
Off  
8% to 85% (relative)  
Storage Humidity  
(1) As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency (Windows 98 and 2000 only). This value is only achieved when “Suspend to RAM” (S3 mode) is enabled. To enable  
Suspend to RAM, enter the PC’s Setup program by pressing F2 during startup and select the Power menu.  
25  
 
Technical Characteristics  
Contact your dealer for product availability in your country.  
Characteristics  
HP Vectra vl410 Desktop PC  
HP Vectra vl410 SFF PC  
Weight (configuration with 1 CD-ROM 10kg (22 pounds)  
drive, excluding keyboard and display)  
8kg (17.6 pounds)  
Dimensions  
Width: 43.5cm (17.13in.)  
Height: 13.5cm (5.32in.)  
Depth: 43cm (16.93in.)  
Width: 36.6cm (14.4in.)  
Height: 10.1cm (3.98in.)  
Depth: 40.7cm (16.1in.)  
Acoustic noise emission (ISO 7779)  
Sound power  
Sound pressure level  
Sound power Sound pressure level  
level1  
at operator position  
LpA 25dB(A)  
LpA 28dB(A)  
LpA 37dB(A)  
LpA 40dB(A)  
level1  
at operator position  
LpA 27dB(A)  
LpA 28dB(A)  
LpA 37dB(A)  
LpA 42dB(A)  
Idle (typical)  
LwA 3.3B(A)  
LwA 3.6B(A)  
LwA 4.5B(A)  
LwA 4.6B(A)  
LwA 3.4B(A)  
LwA 3.6B(A)  
LwA 4.7B(A)  
LwA 4.7B(A)  
Operating with hard disk access  
Operating with floppy disk access  
Operating with CD access  
Power Supply  
Input voltage  
(voltage selection switch):  
Input frequency:  
100-127V 4A, 200-240V 2A  
50Hz/60Hz  
100-127V 2.5A, 200-240V 1.3A  
50Hz/60Hz  
Power consumption - Windows 98/2000  
115V / 60Hz and 230V / 50Hz  
52W  
36W  
4W  
Max. operating  
Idle (typical)  
Sleep (suspend)  
Off  
2
4W  
8% to 85% (relative)  
Storage Humidity  
(1) Declared values LwAd = LwA + 0.3B(A).  
(2) As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency. This value is only achieved when “Suspend to RAM” (S3 mode) is enabled. To enable Suspend to RAM, enter the  
PC’s Setup program by pressing F2 during startup and select the Power menu.  
26  
 
Technical Characteristics  
Contact your dealer for product availability in your country.  
Characteristics  
HP Vectra vl420  
Desktop PC  
HP Vectra vl420  
Minitower PC  
HP Vectra vl420  
Small Form Factor PC  
Weight (configuration 10kg (22 pounds)  
with 1 CD-ROM drive,  
excluding keyboard and  
display)  
13.5kg (29.76 pounds)  
9.2kg (20.3 pounds)  
Dimensions  
Width: 43.5cm (17.13in.)  
Height: 13.5cm (5.31in.)  
Depth: 43 cm (16.92in.)  
Width: 20.5cm (8.07in.)  
Height: 47.6cm (18.74in.)  
Depth: 44.7cm (17.6in.)  
Width: 34.0cm (13.38in.)  
Height: 9.5cm (3.74in.)  
Depth: 40.5cm (15.95in.)  
Acoustic noise emission Sound power Sound pressure Sound power Sound pressure Sound power Soundpressure  
level1  
level1  
level1  
level at  
operator  
position  
level at  
operator  
position  
level at  
operator  
position  
(ISO 7779)  
LwA 3.5B(A) LpA 28dB(A) LwA 3.6B(A) LpA 22dB(A) LwA 3.6B(A) LpA 29dB(A)  
Idle (typical)  
Operating with  
hard disk access  
Operating with  
floppy disk access  
Operating with CD  
access  
LwA 3.6B(A) LpA 28dB(A) LwA 3.7B(A) LpA 22dB(A) LwA 3.8B(A) LpA 29dB(A)  
LwA 4.7B(A) LpA 41dB(A) LwA 4.7B(A) LpA 34dB(A) LwA 4.4B(A) LpA 38dB(A)  
LwA 4.7B(A) LpA 39dB(A) LwA 4.7B(A) LpA 36dB(A) LwA 4.5B(A) LpA 40dB(A)  
Power Supply  
Input voltage  
(voltage selection  
switch):  
100-127V 5A, 200-240V 3A ~ 100-127V 5A, 200-240V 3.5A ~ 100-127V 4A, 200-240V 2A ~  
Input frequency:  
50Hz/60Hz  
50Hz/60Hz  
50Hz/60Hz  
Power consumption -  
Windows 2000  
115V / 60Hz and 230V / 50Hz  
110W  
45W  
3.5W  
3.2W  
Max. operating  
Idle (typical)  
Sleep (suspend)2  
Off  
Storage Humidity  
8% to 85% (relative)  
(1) Declared values LwAd = LwA + 0.3B(A).  
(2) As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency. This value is only achieved when “Suspend to RAM” (S3 mode) is enabled.  
27  
 
Technical Characteristics  
Contact your dealer for product availability in your country.  
Characteristics HP Vectra vl800 Desktop HP Vectra vl800  
HP Vectra vl830  
Minitower PC  
PC  
Minitower PC  
Weight (configuration 10kg (22 pounds)  
with 1 CD-ROM drive,  
excluding keyboard and  
display)  
14kg (30.86 pounds)  
14.5kg (32 pounds)  
Dimensions  
Width: 42cm (16.53in.)  
Height: 16.2cm (6.37in.)  
Depth: 45.7cm (17.99in.)  
Width: 20.6cm (8.1in.)  
Height: 46.9cm (18.5in.)  
Depth: 45.5cm (17.9in.)  
Width: 20.5cm (8.07in.)  
Height: 47.6cm (18.74in.)  
Depth: 44.7cm (17.6in.)  
Acoustic noise emission Sound power Sound pressure Sound power Sound pressure Sound power Sound pressure  
level1  
levelatoperator  
position  
level1  
level at operator  
position  
level1  
level at operator  
position  
(ISO 7779)  
LwA 3.8B(A) LpA 30dB(A) LwA 3.8B(A) LpA 24dB(A) LwA 3.8B(A) LpA 25dB(A)  
LwA 4.6B(A) LpA 38dB(A) LwA 3.9B(A) LpA 25dB(A) LwA 4.0B(A) LpA 27dB(A)  
LwA 4.5B(A) LpA 37dB(A) LwA 4.5B(A) LpA 32dB(A) LwA 4.7B(A) LpA 36dB(A)  
LwA 5.0B(A) LpA 44dB(A) LwA 4.6B(A) LpA 34dB(A) LwA 4.7B(A) LpA 34dB(A)  
Idle (typical)  
Operating with  
hard disk access  
Operating with  
floppy disk access  
Operating with CD  
access  
Power Supply  
Input voltage  
(voltageselection  
switch):  
Input frequency:  
100-127V, 200-240V 7A max or 7A/4A  
50Hz/60Hz  
100-127V, 200-240V 3.5A ~  
50Hz/60Hz  
Power consumption -  
Windows 2000  
115V / 60Hz and 230V / 50Hz  
115V / 60Hz and 230V / 50Hz  
115W  
120W  
70W  
5W  
Max operating  
Idle (typical)  
Sleep (suspend)2  
Off  
70W  
4.8W  
4.8W  
5W  
8% to 85% (relative)  
Storage Humidity  
(1) Declared values LwAd = LwA + 0.3B(A).  
(2) As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency. This value is only achieved when “Suspend to RAM” (S3 mode) is enabled. To enable Suspend to RAM, enter the  
PC’s Setup program by pressing F2 during startup and select the Power menu.  
28  
 
Technical Characteristics  
Contact your dealer for product availability in your country.  
Characteristics  
Weight  
HP e-pc (40)  
4.5kg (9.9pounds)  
HP e-pc (42)  
4.8kg (10.6 pounds)  
(configuration with 1  
CD-ROM drive,  
excluding keyboard  
and display)  
Dimensions  
Width: 9.5cm (3.7in.)  
Height: 25cm (9.8in.)  
Depth: 28cm (11.0in.)  
Acoustic noise  
emission (ISO 7779)  
Sound pressure level at operator  
Sound power level  
LwA 3.1B(A)  
LwA 3.3B(A)  
position  
Idle (typical)  
LpA 24dB(A)  
LpA 25dB(A)  
Operating with  
hard disk access  
Windows 98/2000  
Windows 2000/NT4/XP  
Power consumption  
115V / 60Hz and 230V / 50Hz  
115V / 60Hz and 230V / 50Hz  
Max operating  
Idle (typical)  
Sleep (suspend)1  
Off  
65W  
43W  
7W  
120W  
45W  
9W  
7W  
9W  
Power source  
(AC/DC adapter)  
Input Rating: 100-240V ~, 1.5A,  
50Hz/60Hz  
Input Rating: 100-240V ~, 2.5A,  
50Hz/60Hz  
Output Rating: 19V  
12V , 4.5A  
, 2.95A, Output Rating: 19V  
, 7.65A  
8% to 85% (relative)  
, 2.8A, 12V  
Storage Humidity  
(1) As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency. This value is only achieved when “Suspend to RAM” (S3 mode) is enabled. Suspend to RAM is the default mode for  
the e-pc 42. To enable Suspend to RAM for other PCs, enter the PC’s Setup program by pressing F2 during startup and select  
the Power menu.  
29  
 
Recycling your PC  
Contact your dealer for product availability in your country.  
Characteristics  
Weight (configuration with 1 CD-ROM  
drive, excluding keyboard and display)  
HP Vectra xe310 PC  
HP Vectra xe320 PC  
10kg (22 pounds)  
Dimensions  
Width: 21cm (8.27in.)  
Height: 39cm (15.35in.)  
Depth: 38cm (14.96in.)  
Acoustic noise emission  
(ISO 7779)  
Sound pressure level at  
Sound pressure level at  
operator position  
operator position  
LpA 35dB(A)  
LpA 35dB(A)  
Idle (typical)  
Power Supply  
Input voltage  
100-127V 6A max,  
200-240V 3A max  
50Hz/60Hz  
100-127V 6A,  
200-240V 3A  
50Hz/60Hz  
(voltage selection switch):  
Input frequency:  
Power consumption  
Windows 98  
Windows XP  
Windows XP  
115V / 60Hz and  
115V / 60Hz and  
115V / 60Hz and  
230V / 50Hz  
230V / 50Hz  
230V / 50Hz  
70W  
35W  
25W  
5W  
62W  
40W  
5W  
5W  
110W  
45W  
< 4W  
< 4W  
Max operating  
Idle (typical)  
Sleep (suspend)1  
Off  
8% to 85% (relative)  
Storage Humidity  
(1) As an ENERGY STAR partner, HP has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency. This value is only achieved when “Suspend to RAM” (S3 mode) is enabled. To enable Suspend to RAM for other  
PCs, enter the PC’s Setup program by pressing F2 during startup and select the Power menu.  
(
Recycling your PC  
HP has a strong commitment towards the environment. Your HP Personal  
Computer has been designed to respect the environment as much as  
possible. HP guarantees the availability of spare parts for a period of 5  
years after production stop of a given model. HP can also take-back your  
old PC for recycling when it reaches the end of its useful life. HP has a  
product take-back program in several countries. The collected equipment  
is sent to HP’s recycling facilities. As many parts as possible are reused.  
The remainder is recycled. Special care is taken for batteries and other  
potentially toxic substances, which are reduced into non-harmful  
components through special chemical process. If you require more details  
about HP’s product take-back program contact your nearest HP Sales  
Office.  
30  
 
 
Warranty Entitlement Information as of January 2002  
Product  
Region of Purchase  
Warranty Terms and Conditions  
Vectra VL400, VL410, VL420, VL800, 1-year Next Business Day Onsite  
VL830, XE310, XE320, e-pc 40, e-pc  
42  
HP Vectra and  
e-pc models  
ending with B  
Worldwide  
e-pc 40, e-pc 42  
3-year Next Business Day Onsite  
1-year Next Business Day Onsite  
HP e-pc models Europe, Middle East, Africa,  
not ending  
with B  
North America, Latin America  
and Japan  
e-pc 40, e-pc 42  
Vietnam, Hong Kong, India,  
Indonesia, Korea and rest of  
Asia Pacific  
Vectra VL400, VL420, VL800, VL830 3-year Next Business Day Onsite  
HP Vectra  
models not  
ending with B  
North America  
Vectra XE310, XE320  
First year: Next Business Day Onsite  
Second and Third year: Free Parts Exchange  
Vectra VL400, VL410, VL420, VL800, 3-year Next Business Day Onsite  
VL830  
Europe, Middle East, Africa  
Vectra XE310  
First year: Next Business Day Onsite  
Second and Third year: Free Parts Exchange  
Vectra VL400, VL410, VL420, VL800, First year: Next Business Day Onsite  
VL830, XE310, XE320 Second and Third year: Free Parts Exchange  
Vectra VL420, VL800, XE310, XE320 First year: Next Business Day Onsite  
Second and Third year: Return to Bench  
Latin America  
China  
Vectra VL410, VL420, VL800  
First year: Next Business Day Onsite  
Second and Third year: Free Parts Exchange  
1-year Next Business Day Onsite  
Japan  
Vectra XE310, XE320  
Vectra VL410, VL420, VL800, XE310, 3-year Next Business Day Onsite  
XE320  
New Zealand, Thailand  
Vectra VL410, VL420, VL800  
Vectra XE310, XE320  
3-year Next Business Day Onsite  
First year: Next Business Day Onsite  
Second and Third year: Free Parts Exchange  
Australia, Philippines,  
Singapore, Malaysia  
Vectra VL410, VL420, VL800, XE310, First year: Next Business Day Onsite  
XE320 Second and Third year: Free Parts Exchange  
Vietnam, Hong Kong, India,  
Indonesia, Korea and rest of  
Asia Pacific  
The information contained in this warranty is subject to change without notice.  
If You Have a Problem:  
Check you have your product receipt  
Run HP e-DiagTools (refer to page 13)  
Check your Warranty Entitlement (see above)  
Contact your local Customer Care Center (refer to page 17) or  
your HP Authorized Service Provider  
Paper not bleached with chlorine  
Part Number 5970-5270-EN  
Printed 01/2002  
 

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