Haier Washer HWD D1000TXVE User Manual

USER MANUAL  
Automatic Drum  
Washing Machine  
HWD-D1200TXVE  
HWD-D1200TXVEME  
HWD-D1000TXVE  
HWD-D1000TXVEME  
 
Parts  
Top panel  
Detergent  
dispenser  
Power button  
Selection dial  
Display  
Door  
Door handle  
Porthole  
Power cable  
Packing bolts (3)  
Earthing terminal  
Back plate  
screws (3)  
Hose clip  
Drain hose  
Back plate  
This diagram may vary slightly with the layout of the washing machine you  
have just purchased due to technical improvements.  
NOTICE  
Please read these instructions carefully before using this appliance. The  
instructions contain important information which will help you get the  
best out of the appliance and ensure safe and proper installation, use and  
maintenance.  
KEEp ThIs MaNUal  
Keep this manual in a convenient location so you can refer to it to check safe  
and proper use of the appliance. If you sell or give the appliance to someone  
else, or leave it behind when you move house, make sure you also pass on  
this manual so that the new owner can become familiar with the appliance  
and safety warnings.  
1
 
Safety instructions  
Using your appliance will be simple, but please make sure read the following  
to get the best out of it and to ensure your own safety.  
BEFORE sWITChING ThE applIaNCE ON FOR ThE FIRsT TIME:  
DO  
Ensure you connect the appliance directly to a domestic mains water  
supply.  
Ensure that the appliance is situated on a firm level base.  
Ensure that the electrical system meets the requirement laid out in the  
installation section of this document.  
Use a separate earthed socket for the power supply.  
Make sure that the plug is accessible.  
Make sure that the power cable is not caught under or in the appliance  
and avoid damage to the power cable.  
Check that hose joints and connections are firm and no water can leak.  
If joints are loose or there is leakage, turn off the tap and repair. Do not  
use the washing machine until the hoses are properly fixed.  
DO NOT  
Connect the appliance to the power supply until installation is  
complete.  
Install the appliance outdoors or in a damp place. In the event of a  
water leak allow the machine to dry naturally.  
Expose the appliance to heat sources or direct sunlight to prevent  
plastic and rubber components from aging.  
Use an appliance with missing parts.  
2
 
DURING DaIlY UsE OF ThE applIaNCE  
DO  
Unplug the appliance before carrying out any maintenance or repair.  
Hold the plug and not the electric cable when unplugging the washing  
machine.  
Keep the door slightly open when not in use to prevent formation of  
odours.  
After each wash programme, turn off the machine and switch it off at  
the mains to save electricity and for safety. Wipe clean the lower part of  
the porthole.  
Pull up zips and fix loose threads to prevent the items from being  
entangled. If necessary, put small items into a net bag or pillow.  
DO NOT  
Touch or use the appliance when barefoot or with wet or damp hands  
or feet.  
Use flammable detergent or dry cleaning agent.  
Open the detergent drawer during the wash cycle.  
Use any flammable sprays in close vicinity to the appliance  
Remove or insert the plug in the presence of flammable gas  
Place heavy objects or sources of heat or damp on the top of the  
appliance.  
Obstruct the ventilation openings at the base of the appliance.  
Attempt to repair the appliance yourself. Contact the manufacturer or  
their approved service agent.  
Allow children or the infirm to play with the appliance or packing  
materials, without adult supervision.  
Touch the porthole during the washing process – it gets hot!  
Force the door open. The door is fitted with a self-lock device and will  
not open until 2-3 minutes after the washing machine stops.  
Open the door if the water level is visibly over the porthole.  
Use the appliance if the power cable is damaged. It must be replaced  
by the manufacturer, its approved service agent or similarly qualified  
persons in order to avoid a hazard.  
Wash foam rubber or sponge-like materials on a hot wash.  
Cover the appliance.  
3
 
Safety instructions  
Electrical connection (UK ONlY)  
For your safety please read the following information  
Warning: This appliance must be earthed.  
The appliance must be connected to a 220 volt 240 cycle AC supply by  
means of a three pin socket, suitably earthed and should be protected by a  
13 amp fuse.  
The appliance is supplied with a standard 3 pin mains plug fitted with a 13  
amp fuse. Should the fuse require replacement, it must be replaced with a  
13 amp fuse approved to BS1362.  
The plug contains a removable fuse cover that must be refitted when the  
fuse is replaced. In the event of the fuse cover being lost or damaged, the  
plug must not be used until a replacement cover has been obtained.  
When disposing of the appliance the plug should be cut off as close to  
the plug body as possible and the fuse should be removed to prevent an  
electrical hazard. Dispose of the plug safely.  
The use of adapters, multiple connectors and/or extension cables is not  
recommended.  
how to wire a 13 amp plug.  
Important  
The wires in the mains lead on this  
appliance are coloured in accordance with  
the following code:  
Green and Yellow – Earth  
Blue - Neutral  
Brown - Live  
As this may not correspond with your installation, proceed as follows:  
The green and yellow wire must be connected to the terminal in the plug  
which is marked with the letter E or with the earth symbol ~ or coloured  
green and yellow,  
The blue wire must be connected to the terminal marked N.  
The brown wire must be connected to the terminal marked L.  
4
 
Installation  
Caution: protective gloves should be warn  
Remove all the packing materials  
(including the foam base) to prevent  
vibration during use, as show in Fig. 1.  
1
On opening, water drops may be visible  
on the appliance. This is a normal  
phenomenon.  
Check that the appliance is also supplied with the following:  
User  
manual  
Quality  
certificate  
Water  
hose  
Plastic  
plugs  
Hose clip  
1
Quantity  
1
1
1
3
Remove the packing bolts as shown in  
Fig. 2.  
2
The packing bolts are designed for  
support of internal components during  
transit.  
Before use:  
1. Remove the back plate.  
2. Remove the three packing bolts on  
the back plate and take out the hose.  
3. Replace the back plate.  
4. Fill the holes left by the packing bolts  
with the plastic plugs provided.  
Attention: The packing bolts and hose  
should be kept in a safe place for later  
use.  
Levelling the appliance  
3
There are adjustable feet under the  
bottom of the appliance. Before use,  
the appliance should be adjusted, as  
show in Fig. 3, so that it is level. This  
will minimise vibrations and thus noise  
during use. It will also reduce wear and  
tear. We recommend using a spirit level  
to level the appliance.  
5
 
Installation  
Water inlet hose nut  
Connecting the hose to the cold  
water supply  
1. Connect the nut on the water  
inlet hose to the connector on  
the water valve. Ensure all seals  
are in place.  
Water inlet valve connector  
2. Tighten the nut to secure the  
hose.  
Drain hose  
The height of the drainage outlet must  
be between 80-100cm. To prevent the  
drain hose from dropping, attach it  
using the drain hose clip at the back of  
the washing machine.  
Use the hose clip to secure the end  
of the drain hose and to prevent the  
outflow of water. It is recommended  
that the length of the drain hose is not extended by way of a hose extension.  
In case of absolute need, we recommend that the extension has the same  
diameter as the existing hose and does not exceed 250cm in length.  
Note: The drain hose should not be underwater and should be securely fixed  
and leak-free. When the drain hose is placed on the ground or the height  
of the pipe is less than 80cm, the washing machine will continuously drain  
while being filled (self-syphoning).  
Connection to the power supply  
Before connecting to the power supply, make sure that:  
The socket is suitable or the maximum power of the washing machine (for  
safety, fuses in the power circuit should be rated for no less than 13A).  
The supply voltage should be within the values indicated on the  
specifications page.  
The power supply socket and the plug of the washing machine should  
be compatible. If they are not compatible, refer to a washing machine  
technician or Haier designated service engineer for power cable replacement.  
The washing machine should be earthed and in compliance with applicable  
law.  
Additional earthing cables should not be necessary if the socket and plug are  
earthed.  
If required, an additional earthing cable should be installed on the upper  
back of the washing machine and earthed.  
6
 
Cont r ol panel  
C
F
E
L
D
A
Wash  
Wash Rinse Spin  
Dry  
Quickwash  
Wool  
Rinse  
Spin  
Dry  
Iron  
Air wash  
Synthetics  
Delay  
Extra rinse  
Dry  
Time Start/Pause  
Cotton&Linen  
Prewash  
I
K
J
H
G
B
A. Power button  
G. Start/Pause button  
H. button  
B. Programme selection dial  
C. Detergent distribution drawer  
D. Spin speed setting button  
E. Display  
I. Dry button  
J. Extra rinse button  
K. Delay button  
F. Wash status indicator  
L. Wash temperature button  
Funct ions  
A. Power button  
Press this button to switch on the washing machine. Press it again to switch  
it off.  
B. Programme selection dial  
Turn the dial clockwise or anti-clockwise to select the required programme.  
(Refer to Programme selection guide).  
C. Detergent distribution drawer  
Programme descriptions are printed on the front of  
the detergent distributor, there are three detergent  
compartments numbered 1, 2, 3.  
1
2
3
Box 1: Standard washing - extra-fast washing  
Box 2: Softener  
Box 3: Pre-washing detergent  
D. Spin speed setting button  
Touch this button to select the desired speed. Refer to page 10 for guidance  
on spin speeds.  
E. Display  
Information such as remaining wash time, temperature and speed setting  
and error messages are shown here.  
F. Wash status indicator  
This light shows the stage of the cycle of the selected programme.  
7
 
Functions  
G. start/pause button  
When the washing machine is connected to the power socket and a  
programme is selected, touch this button to start operation. Touch this  
button again during operation to pause the programme. The display screen  
will flash and the machine will be paused. Press the button again and the  
programme will continue.  
h.  
button  
Economy wash. This function automatically adjusts water consumption,  
wash time and heating time.  
The wash load range is:  
Prewash:  
Cotton:  
Synthetic:  
1kg~6kg;  
1kg~6kg;  
1kg~3kg;  
Quick wash: 1kg~3kg;  
Wash:  
Rinse:  
Spin:  
1kg~6kg;  
1kg~6kg;  
1kg~6kg  
I. Dry button  
Touch this button, the corresponding light will come on and the appliance  
will dry the laundry after the last spin cycle.  
J. Rinse hold button  
Rinse hold helps reduce the creasing and odours that occur when you leave  
damp laundry in the appliance after the cycle has finished. The laundry  
stays in the water from the last rinse until you deselect the rinse hold button  
which will then start the spin programme to finish off the cycle.  
K. Delay button  
Touch this button and the washing machine will start operation after the  
selected delay period. The corresponding indicator will go on. The delay  
range is 0.5-24 hours. Each touch of this button increases the delay by half  
an hour. After the delay is selected, press the Start/ Pause button to start  
countdown (the time is displayed on the screen until the programme ends).  
Note: The delay time must be longer than the programme time, otherwise  
the washing machine will start the wash programme immediately.  
l. Wash temperature button  
Touch this button and the wash temperature will be displayed on the  
screen. Select a suitable temperature according to the type of laundry. The  
corresponding light will come on.  
8
 
Programme selection guide  
Detergent  
Comp 2  
setting  
laundry  
Default  
setting  
Default setting  
Comp 1  
Comp 3  
Prewash  
Heavy-soiling  
* 30°C 40°C  
50°C 60°C 90°C  
1200rpm  
40°C  
1
2
3
4
O
O
O
O
Cotton & Linen  
Cotton fabric  
* 30°C 40°C  
50°C 60°C 90°C  
1200rpm  
40°C  
X
X
X
Synthetics  
Synthetic fabrics  
* 30°C 40°C  
50°C 60°C  
1200rpm  
40°C  
Wool  
Wool fabrics  
* 30°C 40°C  
* 30°C 40°C  
*
Quick Wash  
Lightly-soiled  
cotton, linen and  
synthetic fabrics  
1200rpm  
40°C  
5
6
O
O
X
X
Wash  
Cotton, linen and  
synthetic fabrics  
* 30°C 40°C  
50°C 60°C  
40°C  
X
Rinse  
Cotton, linen and  
synthetic fabrics  
1200rpm  
40°C  
7
8
9
*
*
O
X
X
X
Spin  
1200rpm  
*
Cotton, linen and  
synthetic fabrics  
X
Dry  
Cotton, linen and  
synthetic fabrics  
The laundry is completely dry when the cycle is complete.  
The laundry is completely dry when the cycle is complete.  
Iron  
10  
11  
Cotton, linen and  
synthetic fabrics  
Air wash  
Cotton, linen and  
synthetic fabrics  
Air refresh wash for small items that need a quick refresh  
(e.g. school uniforms)  
NOTE: “O” indicates that softener can be added if need;  
” indicates that detergent must be added;  
“X” indicates that detergent must not added;  
“*” indicates cold water.  
1) The wash temperature indicates the maximum temperature.  
2) The wash temperature refers to the maximum temperature.  
The wash cycle times are intended as a guide only. The actually used time may  
vary due to different water pressure, initial water temperature etc.  
9
 
Preparing for a cycle  
Detergent selection  
Only special low foam detergent should be used in automatic drum washing  
machines. For blended or wool fabrics, special detergent should be used.  
Dry cleaning solvent should not be used.  
Caution: do not use too much detergent.  
laundry treatment  
Sort out clothes according to type and extent of dirt. There are three  
types of clothes; cotton, synthetic and woollen (silk) fabrics.  
Separate white clothes from coloured clothes. If whites and coloureds are  
combined for one load, make sure the coloureds are colourfast.  
-
-
-
-
Remove all objects from pockets that may cause damage to the  
machine, such as keys and coins.  
Clothing with frayed edges or yarns should be put in a wash bag or  
equivalent before washing.  
Repair damaged clothing, loose buttons or damaged zips and hooks  
before washing.  
Bed sheets and tableware should be loosely loaded and not folded.  
This washing machine is for household use and designed for  
mechanically washable clothes. When washing, separate clothes  
according to their labels.  
Wash load  
Type  
Cotton  
synthetic  
Delicate  
Quick  
Max load  
6 kg  
3 kg  
2 kg  
3 kg  
spin speeds  
program  
Default setting  
Default setting  
speed  
1000rpm  
1000rpm  
800rpm  
800rpm  
400rpm  
400rpm  
1000rpm  
/
Temperature  
speed  
1200rpm  
1200rpm  
800rpm  
800rpm  
400rpm  
400rpm  
1200rpm  
/
Temperature  
prewash  
Cotton  
40°C  
40°C  
40°C  
40°C  
40°C  
40°C  
40°C  
/
40°C  
40°C  
40°C  
40°C  
40°C  
40°C  
40°C  
/
Synthetic  
Wool  
Cashmere  
Silk  
Quick  
Single Wash  
Single Rinse  
Single Spin  
Single Drain  
1000rpm  
/
40°C  
/
1200rpm  
/
40°C  
/
/
/
/
/
10  
 
Programme times  
NO.  
1
Program  
Prewash  
Cotton & Linen  
Synthetic  
Wool  
Default time (minute)  
133  
116  
72  
2
3
4
60  
5
QuickWash  
Wash  
12  
6
61  
7
Rinse  
24  
8
Spin  
11  
9
Dry  
150  
60  
10  
11  
Iron  
Air wash  
30  
Using your appliance  
1. loading  
Open the door, put in the laundry piece by piece and then tightly close  
the door.  
Notes:  
1) Before the first run of the appliance it is advisable to run the machine  
empty on a quick wash with no detergent to clean through the system.  
2) Do not overload the washing machine.  
• Overalls (cotton approx. 950g)  
• T-shirt (approx. 300g)  
• Underwear (approx. 70g)  
• Jeans (approx. 800g)  
• Shirts (approx. 300g)  
• Pyjamas (approx. 200g)  
• Blended fabric clothes (approx. 800g)  
• Woollen blankets (approx. 3000g)  
• Socks (blended fabrics approx. 50g)  
• Jackets (cotton approx. 800g)  
• Single bed sheets (cotton approx. 800g)  
2. adding detergent  
Slide out the detergent drawer and add the required detergent and  
softening agent into the correct places. Push back the drawer.  
Caution:  
1) Do not add liquid detergent to compartment 1 or 3.  
2) On a prewash programme, detergent should be added to both  
compartments 1 and 3. For other programmes, do not add detergent  
to compartment 3.  
3) Always refer to the clothing manufacturer’s guidelines prior to  
washing.  
11  
 
Using your appliance  
3. selecting washing programme  
To get the best wash, an appropriate washing programme should be  
selected according to the type of laundry.  
4. Washing temperature settings  
Set the washing temperature as required, otherwise set at position *  
when a cold wash is acceptable.  
5. Function selection buttons  
Select functions as required (refer to the “Functions” section). Otherwise  
keep all the buttons deselected.  
6. Washing  
Press the Start/Pause button and the washing machine will automatically  
commence the selected wash cycle.  
7. Finish  
The washing machine will stop operation automatically when a wash  
cycle ends and the “End” symbol will be displayed. Open the door and  
take out the laundry. Then switch the machine off at the mains to save  
electricity and for safety.  
hints for saving energy  
During operation  
1. Use a full wash load.  
2. Do not overload the washing machine.  
3. Prewash or soak heavily soiled clothes. Use a stain remover to remove the  
worst stains. These actions reduce the need to wash garments at a high  
temperature.  
4. Reduce the amount of detergent or choose standard or delicate wash  
programmes for lightly soiled clothes.  
5. Choose the correct washing temperature. Choose the lowest  
temperature setting appropriate for the load.  
6. Do not use more detergent than required.  
12  
 
Other functions  
1. Control panel lock function:  
To prevent children from accidentally changing the settings, the control panel can be  
locked by pressing the “Temperature” and “Delay” buttons at the same time. After the  
panel is locked, the sign “LOCK” and the remaining wash time will be displayed on the  
LED alternately. Now all the function keys except the power switch are locked. Press the  
key combination again to cancel this function.  
2. power-off memory function:  
This machine has a power-off memory function. In the event of unintentional power  
failure or if the power has to be cut during a programme cycle, the present cycle will be  
saved and operation will resume when the power is switched on again.  
3. Error display messages:  
1:16  
0:01  
60°C  
--°C  
0
Remaining time 1 hour and 16 minutes.  
Remaining time 1 minute.  
Wash temperature is 60°C.  
No heat (cold wash).  
No Spin.  
800  
L--1  
L--A  
End  
Err1:  
Spin speed 800r/min.  
Manually selected code when laundry weight is less than 1kg.  
Manually selected code when drum is nearly full.  
Programme is finished.  
Cause: Door is not shut properly.  
Solution: Shut the door properly.  
Err2:  
Cause: Drainage error, water not emptied within 4 minutes.  
Solution: Clean the filter and check the drain hose for blockage. Take care on  
removing filter in case any water remains in the unit. If the error persists, please  
contact an approved service engineer.  
Err3:  
Err4:  
Cause: Temperature sensor error.  
Solution: Contact an approved service engineer.  
Cause: Heating element error or laundry overload that leads to a failure to  
reach the set temperature within the specified time (This message is displayed  
at the end of a programme).  
Solution: Reduce load and then start washing again or contact an approved  
service engineer.  
Err5:  
Cause: Water level not met in 8 minutes.  
Solution: Make sure that tap is turned on and water pressure is normal. If  
problem still persists, please contact an approved service engineer.  
Cause: dehumidification/ heating error.  
Solution: Please contact an approved service engineer.  
Cause: Motor overheat error.  
Solution: Please contact an approved service engineer.  
Cause: Water overflow  
Solution: Please contact an approved service engineer.  
Cause: Dryer temperature sensor error.  
Solution: Please contact an approved service engineer.  
Cause: Water level sensor error.  
Solution: Please contact an approved service engineer.  
Cause: Dryer water level sensor error.  
Err6:  
Err7:  
Err8:  
Err9:  
Er10:  
Er12:  
Solution: Check whether clothes are dry or not and whether there is water still in  
the drum. If so allow excess humidity to escape from the appliance and try the  
drying cycle again. If the error persists please contact an approved service engineer.  
Er13: Cause: Dryer heater error.  
Solution: Please contact an approved service engineer.  
Un6:  
Cause: Laundry is unevenly distributed.  
Solution: Redistribute laundry to balance the drum. If the problem persists,  
please contact an approved service engineer.  
EUAr: Cause: Communication error.  
13  
Solution: Please contact an approved service engineer.  
 
Maintenance  
1. Turn off the water tap and pull out electricity plug after each wash. Open  
the porthole to prevent formation of moisture and odours. If the washing  
machine is left idle for a long period, drain the water in the machine and  
replace the drain hose.  
2. Unplug the machine during cleaning and maintenance. Use a soft  
cloth dampened with soap liquid to clean the machine case and rubber  
components. Do not use organic chemicals or corrosive solvents.  
3. Clean the detergent distribution drawer  
regularly. Swing out the drawer, flush it  
clean with water and then replace it.  
4. Clean the filter Cleaning methods (once a month)  
1
2
3
1) Push out the outer cover (Fig. 1);  
2) Screw out filter by turning counter clockwise (Fig. 2);  
3) Flush clean with running water;  
4) Replace the filter by turning clockwise and remount the cover (Fig. 3);  
Caution: The filter must be in place, or it may lead to leakage.  
14  
 
Maintenance  
5. To prevent blockage to the water supply  
by ingress of foreign substances, clean the  
water inlet and inlet filter regularly.  
6. If the machine is to be moved to a distant place, replace the vibration  
absorbing locks (packing screws, rubber gaskets) removed before  
installation to prevent damage as shown below.  
Remove the lock cover  
and take out the three  
rubber plugs.  
Insert the transit bolts.  
Insert the rubber gaskets.  
Tighten with a spanner.  
Replace the back cover.  
7. If the washing machine is left idle for a long period, pull out the electrical  
plug and turn off the water tap. Open the door to prevent formation of  
moisture and odours. Let the door open while not used.  
15  
 
Trouble shooting  
In the unlikely event of difficulties with your appliance please follow the trouble  
shooting guide below. If the problem persists, contact an approved service  
engineer. If an error code is displayed, please refer to the error code guide below.  
problem  
possible cause  
how to correct the problem  
Incorrect connection to  
power supply  
Check power supply.  
Check that door is properly  
closed.  
The washing machine  
fails to operate  
Power failure  
Door is not properly closed  
Machine has not been  
switched on  
Check that machine is on.  
Water tap is not turned on  
Water pressure is too low  
The inlet hose is kinked  
Water supply failure  
The programme selection  
dial is not properly set  
The door is not properly  
closed  
Check water supply is to a  
domestic mains supply and that  
tap is fully open.  
Check that hoses are not bent  
or crushed.  
Turn dial to correct position.  
Check that door is properly  
closed.  
Washing machine does  
not fill with water  
The machine is  
continuously filling and  
draining  
Check that the height of the  
drain hose is above 80cm  
Drain hose is too low  
Drain hose is blocked  
End of drain hose is over  
100cm above the floor  
level  
Drainage failure  
Check drain hose  
Check packing bolts  
Use a spirit level to ensure the  
appliance is level  
Reduce amount of laundry in  
the appliance below the max  
level  
Some packing fixing bolts  
not removed  
Washing machine on an  
uneven surface  
Strong vibration during  
spin cycle  
Machine is overloaded  
Operation stops before  
completion of the wash  
cycle  
Water or electricity failure  
Washing machine is in  
soaking cycle  
Check power and water supply  
The detergent is not a low  
foam type  
Excessive detergent has  
been used  
Excessive foam in the  
drum  
Check detergent type.  
Use less detergent  
Washing machine is in  
anti-crease soaking cycle  
Washing machine gives an  
error message  
Wait until cycle is complete.  
See error messages on previous  
pages.  
Operation stops for a  
period of time  
16  
 
Technical speci-cat ion  
Model / Item  
Power Source  
HWD-D1000TXVE/ME  
HWD-D1200TXVE/ME  
220-240 V/ 50Hz  
10  
220-240 V/ 50Hz  
10  
Working Current  
(Max) (A)  
Tap Water Pressure  
(MPa)  
1
0.03  
P
1
0.03  
P
Washing Power (W)  
Spinning Power (W)  
Max Load (kg)  
200  
350  
6
200  
450  
6
Spinning Speed (Max)  
(r/min)  
1000  
11  
1200  
11  
Washing Procedure  
Water Heating Power  
(W)  
1000  
1000  
1000  
1000  
Heating Power (W)  
External Dimension  
(HxDxW ) mm  
850 x 590 x 595  
850 x 590 x 595  
Weight (kg)  
Washing Noise  
Spinning Noise  
82  
82  
54.3  
71.8  
54.3  
71.8  
17  
 
We apologise for any inconvenience caused by minor inconsistencies in  
these instructions, which may occur as a result of product improvement and  
development.  
The symbol  
on the product or on its packaging indicates that  
this product may not be treated as household waste. Instead it should be  
handed over to the applicable collection point for the recycling of electrical  
and electronic equipment. By ensuring this product is disposed of correctly,  
you will help prevent potential negative consequences for the environment  
and human health, which could otherwise be caused by inappropriate waste  
handling of this product. For more detailed information about recycling  
this product, please contact your local council office, your household waste  
disposal service or the shop where you purchased the product.  
 

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