Epson Stylus Photo 820 User Manual

EPSON Stylus Photo 820

Paper name

Size

Letter (8.5 x 11 inches)

Part number

paper support

Photo Quality Ink Jet

Paper

S041062

S041061

S041067

S041054

printer cover

left edge

guide

A4 (8.3 x 11.7 inches)

Legal (8.5 x 14 inches)

A6 (4.1 x 5.8 inches)

Photo Quality Ink Jet

Cards

Photo Paper

4 x 6 inches

S041134

4 x 6 inches, non-perforated, S041458

borderless

Letter (8.5 x 11 inches)

(20/50/100 sheets)

S041141/

S041272/

S041272

output tray extension

output tray

Panoramic (8.3 x 23 inches)

Letter (8.5 x 11 inches)

A4 (8.3 x 11.7 inches)

Letter (8.5 x 11 inches)

8 x 10 inches, borderless

Letter (8.5 x 11 inches)

5 x 7 inches, borderless

8 x 10 inches, borderless

Letter (8.5 x 11 inches)

S041145

S041500

S041064

S041063

S041257

S041467

S041286

S041464

S041465

S041331

ColorLife^™Photo Paper

Ink Jet Transparencies

Matte Paper -

Heavyweight

Premium Glossy Photo

Paper

maintenance button

and error light

power button

and light

Premium Semigloss

Photo Paper

Premium Luster Photo

Paper

Letter (8.5 x 11 inches)

S041405

Photo Quality Glossy

Film

Letter (8.5 x 11 inches)

A6 (4.1 x 5.8 inches)

A4 (8.3 x 11.7 inches)

S041072

S041107

S041106

ink cartridge

replacement button

Photo Quality Self

Adhesive Sheets

Iron-On Cool Peel

Transfer Paper

Letter (8.5 x 11 inches)

S041153/

S041155

User Replaceable Part

Glossy Photo Greeting

Card Kit

S041267

Paper support: part number 107896

Photo Stickers Kit

(CD-ROM/paper)

Photo Stickers (refill)

A6 (4.1 x 5.8 inches)

S041144-KIT

S041144

Accessories

Ink Cartridges

Printer Specifications

Printing

Cartridge

Black

Part numbers

T026201

Printing method On-demand ink jet

Nozzle configuration

Color

T027201

EPSON Media

Black

Color

48 nozzles

240 nozzles (48 each: cyan, magenta,

yellow, light cyan, light magenta)

Paper name

Size

Part number

Premium Bright White

Paper

Letter (8.5 x 11 inches)

S041586

Resolution

Maximum 2880 dpi × 720 dpi

360 dpi Ink Jet Paper

Letter (8.5 x 11 inches)

A4 (8.3 x 11.7 inches)

S041060

S041059

Print direction

Bidirectional with logic seeking

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EPSON Stylus Photo 820 - 1

EPSON Stylus Photo 820

Paper

Size

Type

Thickness

Weight

Single sheets

Letter (8.5 × 11 inches)

Legal (8.5 × 14 inches)

Half letter (statement, 5.5 × 8.5 inches)

Executive (7.5 × 10 inches)

A4 (210 × 297 mm)

A5 (148 × 210 mm)

A6 (105 × 148 mm)

Plain bond paper and special ink jet 0.003 to 0.004

17 to 24 lb

papers distributed by EPSON

Transparencies and glossy film

inch (0.08 to

0.11 mm) for plain for plain bond

bond paper

(64 to 90 g/m²)

paper

Transparencies, glossy film Letter (8.5 × 11 inches)

—

A4 (210 × 297 mm; transparencies only) distributed by EPSON

A6 (105 × 148 mm; glossy film only)

Premium Glossy Photo

Paper, Premium Semigloss 5 × 7 inches, borderless (glossy paper

Photo Paper

Letter (8.5 × 11 inches)

Premium Glossy Photo Paper and

Premium Semigloss Photo Paper

distributed by EPSON

only)

8 × 10 inches, borderless (glossy paper

only)

Matte Paper -

Letter (8.5 × 11 inches)

8 × 10 inches, borderless (Matte paper Premium Luster Photo Paper, and

only)

Matte Paper - Heavyweight,

—

Heavyweight, Premium

Luster Photo Paper,

ColorLife Photo Paper

ColorLife Photo Paper distributed by

EPSON

Self-adhesive sheets

A4 (210 × 297 mm)

Self adhesive sheets distributed

by EPSON

Envelopes

No. 10, 4.1 × 9.5 inches (104 × 241 mm) Plain bond paper or air mail paper

DL, 4.3 × 8.7 inches (110 × 220 mm)

0.006 to 0.02 inch 12 to 20 lb

(0.16 to 0.52 mm) (45 to 75 g/m²)

C6, 4.4 × 6.4 inches (114 × 162 mm)

Ink jet cards

Photo Paper

A6 (105 × 148 mm)

Ink jet cards distributed by EPSON

Photo paper distributed by EPSON

—

Letter (8.5 × 11 inches)

4 × 6 inches (102 × 152 mm)

Panoramic (210 × 594 mm)

Photo Stickers

A6 (105 × 148 mm), 16 frames/sheet

Photo stickers distributed by EPSON —

—

Iron-On Cool Peel Transfer Letter (8.5 × 11 inches)

Paper

Transfer paper distributed by EPSON 0.007 inch

(0.18 mm)

33 lb

(124 g/m²)

Always load paper into the sheet feeder short edge first, except for envelopes. Load envelopes flap edge first with the flap side down

Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, EPSON cannot attest to the

quality of any non-EPSON brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large

jobs.

Poor quality paper may reduce print quality and cause paper jams and other problems. If you encounter problems, switch to a higher

grade of paper.

Do not load curled or folded paper.

Use papers under these conditions:

Temperature: 59 to 77 °F (15 to 25 °C)

Humidity:

40 to 60% RH

Store printouts on Photo Quality Glossy Film and Self Adhesive Sheets under these conditions:

Temperature: 59 to 86 °F (15 to 30 °C)

Humidity:

20 to 60% RH

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EPSON Stylus Photo 820

Printable area

USB Interface

single sheets

or cards

Margins **

Specification

Description

B-L

B-R

Standard

Based on Universal Serial Bus Specifications

Revision 1.0, Universal Serial Bus Device Class

Definition for Printing Devices Version 1.0

Bit rate

12 Mbps (full speed device)

NRZI

Data encoding

Adaptable connector USB Series B

B-L

B-R

Recommended

cable length

6.5 feet (2 meters) maximum

envelopes

A: The minimum top margin is 0.12 inch (3.0 mm).

When loading multiple sheets of EPSON Photo Quality Glossy

Film, the minimum top margin is 1.2 inches (30.0 mm).

B-L: The minimum left margin is 0.12 inch (3.0 mm).

B-R: The minimum right margin is

Control Panel

To diagnose some problems, check the printer’s control panel,

as described below, or run a printer check (page 5).

0.28 inch (7.0 mm) for DL envelopes

1.10 inches (28.0 mm) for No. 10 envelopes

0.12 inch (3.0 mm) C6 envelopes and all other paper sheets

Lights

Explanation

C: The minimum bottom margin is 0.55 inch (14.0 mm).

P power light

flashes

The printer is receiving a print job, replacing an ink

cartridge, charging ink, or cleaning the print head.

Youcanextendtheminimumbottommarginto0.12inch(3.0mm)

by selecting Maximum as the Printable Area setting. However,

print quality may decline in the expanded area.

P power light

flashes and

berror light is

Your paper ran out, ink ran out, or paper is jammed.

You may also see a message on your screen.

** When printing with No Margins, print quality may decline in the

top and bottom areas of the printout or the area may be smeared.

^{❏ I}b^{f pa}m^pea^rin^iste^on^ua^tn^,c^loe^ab^du^mtto^on^reto^par^pe^esu^r,m^the^epⁿri^pn^rt^ein^sg^s.^the

❏ If paper is jammed, press the bmaintenance

button to eject the paper. If that doesn’t work, turn

off the printer, open the cover, and remove all the

paper, including any torn pieces. Then turn on the

printer, reload paper, and press the

Parallel Interface

Forward channel

Specification

Data format

Description

bmaintenance button.

❏ If you see an ink out message on your screen, you

need to replace one of your ink cartridges. See

page 6 for details.

8-bit parallel, IEEE-1284 compatibility mode

STROBE pulse

Synchronization

Handshake timing BUSY and ACKNLG signals

berror light

One of the ink cartridges is low. Make sure you have a

replacement cartridge. To determine which cartridge is

low, check the ink level as described on page 6.

flashes

Signal level

Connector

TTL compatible

57-30360 Amphenol connector or equivalent

P power light

flashes and

Paper may be blocking movement of the print head.

Turn off the printer, open the cover, and remove any

berror light is jammed paper or other foreign objects. Then turn the

Reverse channel

printer on again. If the lights are still on, contact your

dealer or EPSON.

Specification

Description

Transmission mode

Adaptable connector

IEEE-1284 Nibble mode

P power light

and berror

light flash

The printer may have an internal error. Turn off the

printer, wait a few seconds, and turn it on again. If the

lights are still flashing, contact your dealer or EPSON.

57-30360 Amphenol connector or

equivalent

alternately

Synchronization

Handshaking

Signal level

Refer to the IEEE-1284 specification

IEEE-1284 Level 1 device

Green P power One of your ink cartridges is installed incorrectly.

light and red

berror light

are still on after

replacing an ink

cartridge

Follow the steps on page 7 to remove your ink

cartridges and then reinsert them.

Data transmission timing Refer to the IEEE-1284 specification

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EPSON Stylus Photo 820

7. Wait until ink charging is finished (the green P power light

Installing the First Ink Cartridges

stops flashing).

Don’t turn off the printer or interrupt charging while

the green P power light is flashing or you’ll use up

more ink than necessary when you turn it back on.

1. Turn on the printer.

2. Open the cover and lift the ink cartridge clamps.

Printing on Special Media

Select the Media Type setting in the printer driver according

to the guidelines in the table below.

Select this Media Type

For this paper . . .

setting . . .

If the ink cartridge holders don’t move into loading position

as shown, press the eink cartridge replacement button to

move them.

Plain paper sheets or envelopes

EPSON Premium Bright White Paper

Plain paper

EPSON 360 dpi Ink Jet Paper

360 dpi Ink Jet Paper

EPSON Iron-On Cool Peel Transfer Paper

3. Unpack the ink cartridges that came with your printer and

remove the yellow tabs.

EPSON Photo Quality Ink Jet Paper

EPSON Photo Quality Ink Jet Cards

EPSON Photo Quality Self Adhesive

Sheets

Photo Quality Ink Jet Paper

EPSON Matte Paper - Heavyweight

EPSON Double-Sided Matte Paper

Matte Paper - Heavyweight

Photo Paper

EPSON Photo Paper

EPSON Photo Quality Glossy Paper

EPSON Glossy Photo Greeting Cards

EPSON Premium Glossy Photo Paper

EPSON Premium Semigloss Photo Paper

EPSON Premium Luster Photo Paper

EPSON Photo Stickers^®

Premium Glossy Photo

Paper

black cartridge

color cartridge

Install both ink cartridges or the printer won’t work.

Photo Quality Glossy Film

EPSON Photo Quality Glossy Film

Keep the cartridges out of the reach of children.

EPSON Ink Jet Transparencies

EPSON ColorLife Photo Paper

Ink Jet Transparencies

ColorLife Photo Paper*

4. Tilt each cartridge toward you as you lower it. Make sure

the tabs rest on the hooks.

If your printer driver does not include this setting, check

http://support.epson.com for a possible driver update.

black

color

Additional Media Loading Guidelines

Don’t use the cleaning sheets that may be included with

your special media; they may damage the printer.

hooks

❏ Always load paper short edge first, even when printing

landscape-oriented pictures.

❏ Always handle sheets by the edges, and don’t touch the

Don’t place the cartridge under

the hooks; you may damage

the clamp when you close it.

printable surface.

❏ Be sure to load the printable (whiter) side of the media face

up in the sheet feeder.

5. Lower the clamps so they snap

shut.

❏ You can load paper up to the tab on the right edge guide.

❏ In addition to the Media Type setting, remember to select

the correct Paper Size for your media in the printer

software.

6. Press the e ink cartridge replacement button and close the

printer cover. The green P power light flashes and you hear

the printer make noise.

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EPSON Stylus Photo 820 - 5

EPSON Stylus Photo 820

❏ If the special media has protective sheets between each sheet

of media, be sure to remove the protective sheets before

printing.

Checking the Ink Supply

To check your ink supply, do one of the following:

❏ Windows: Double-click the

printer icon on your

❏ Some special media have a cut corner that you need to

taskbar (in the lower right corner of your screen). If one of

your cartridges is low, you’ll see a window like this one:

position in the upper right corner when you load it.

❏ You can load the following number of sheets of EPSON

special media:

Load this number of

For this paper name...

sheets

EPSON 360 dpi Ink Jet Paper

EPSON Photo Quality Ink Jet Paper

Up to 30 sheets

Up to 30 sheets; 10

sheets for legal-size

EPSON Photo Quality Ink Jet Cards

EPSON Glossy Photo Greeting Cards

Up to 30 cards with the

included support sheet

beneath the stack

EPSON Photo Quality Glossy Film

Up to 20 sheets (one

sheet at a time for

A6-size) with the

You can also double-click the

ink monitor icon. You see

a window showing the amount of ink remaining. You can

click the Buy Now button to launch your web browser and

order ink cartridges online.

included support sheet

or a sheet of plain paper

beneath the stack

EPSON Photo Paper (4 × 6-inch size)

Matte Paper - Heavyweight

Up to 20 sheets with the

included support sheet

beneath the stack

❏ Macintosh: Open the File menu and choose Print. Click

the

ink icon You see a window like this one:

EPSON Ink Jet Transparencies

Up to 10 sheets

EPSON Photo Paper (A4- and letter-size)

EPSON ColorLife Photo Paper

One sheet at a time with

the included support

sheet beneath the sheet

EPSON Photo Quality Self Adhesive Sheets

EPSON Iron-On Cool Peel Transfer Paper

EPSON Photo Stickers

One sheet at a time

EPSON Photo Paper (Panoramic size)

EPSON Premium Glossy Photo Paper

EPSON Premium Semigloss Photo Paper

EPSON Premium Luster Photo Paper

Replacing an Ink Cartridge

When a cartridge is more than six months old, you may need

to replace it if printouts don’t look their best. If the quality

doesn’t improve after cleaning and aligning the print head,

^{you can replace the cartridge even if the red}b^{error light is}

off.

^{When the red}b^{error light flashes, an ink cartridge is low on}

ink. This is a good time to make sure you have a new

^{cartridge. When the red}b^{error light stays on, you may need}

to replace one of the cartridges.

Purchasing Ink Cartridges

The red b error light also comes on if your paper runs out

or is jammed, so make sure to check your paper before

replacing a cartridge.

Use these EPSON ink cartridges within six months of

installing them and before the expiration date on the package:

Black ink cartridge: T026201

Color ink cartridge: T027201

Look for ink cartridge packages labelled T026 (black) or

T027 (color).

6 - EPSON Stylus Photo 820

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EPSON Stylus Photo 820

To ensure good results, use genuine EPSON ink

cartridges and do not refill them. Other products may

cause damage to your printer not covered by EPSON’s

warranty.

3. Pull up the ink cartridge clamp. The cartridge rises up from

its holder.

When you need new ink cartridges, contact your dealer, or call

the EPSON Store^™at (800) 873-7766 or visit

www.epsonstore.com (U.S. sales only). In Canada, please call

(800) 873-7766 for dealer referral.

Ink Cartridge Precautions

Keep ink cartridges out of the reach of children and do

not drink the ink.

If ink gets on your hands, wash them thoroughly with

soap and water. If ink gets in your eyes, flush them

thoroughly with water.

4. Lift the cartridge out of the printer and dispose of it

carefully.

5. Unwrap the new ink cartridge. Then remove only the yellow

To avoid damaging the printer, never move the print head

by hand.

tape seal on top.

You cannot print if either ink cartridge is empty. Leave

the empty cartridge installed in the printer until you have

obtained a replacement. Otherwise the ink remaining in

the print head nozzles may dry out.

Removing and Installing an Ink Cartridge

Be sure you have a new ink cartridge before you begin. Once

you start the ink cartridge replacement procedure, you must

complete all the steps in one session.

black cartridge

color cartridge

don’t touch the green circuit boards

1. Make sure the printer is turned on and not printing (the

green P power light should be on, but not flashing). Then

open the printer cover.

You must remove the yellow tape from the top of the

cartridge or you will permanently damage it.

Don’t touch the green circuit board on the back of the

cartridge; you may inhibit normal operation and printing.

2. Press the eink cartridge replacement button. The print

head moves to the center and the green P power light

flashes.

6. Tilt the new cartridge toward you slightly as you insert it.

Lower the cartridge so that the tabs rest on the hooks.

hooks

^{The red}b^{error light also begins to flash or remains on.}

❏ If it flashes at the same speed as the green P power

Don’t place the cartridge under

the hooks; you may damage

the clamp when you close it.

light, replace the black cartridge.

❏ If it flashes twice as fast as the green P power light,

replace the color cartridge.

❏ If it remains on, replace both cartridges.

7. Press down firmly on the ink cartridge clamp until it snaps

in place.

The color cartridge is on the right and the black is on the

left.

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EPSON Stylus Photo 820 - 7

EPSON Stylus Photo 820

8. If you need to replace the other ink cartridge, repeat steps 3

through 7 before continuing with step 9.

3. Follow the instructions on the screen to clean the print

head. Cleaning takes about 30 seconds, during which the

printer makes some noise and the green P power light

flashes.

9. Press the e ink cartridge replacement button and close the

printer cover. The printer begins charging the ink delivery

system.

Never turn off the printer while the green P power

light is flashing, unless the printer hasn’t moved or

made noise for more than 5 minutes.

The green P power light flashes and the printer makes

noise. Charging takes about half a minute. When it’s

finished, the green P power light stops flashing and stays

^{on, and the red}b^{error light goes out.}

4. When the green P power light stops flashing, run a nozzle

check to confirm the print head nozzles are clean.

Make sure paper is loaded in the printer and click Print

nozzle check pattern. Then click Print. The nozzle check

pattern prints (see the next section for details).

Never turn off the printer while the green P power light

is flashing, unless the printer hasn’t moved or made

noise for more than 5 minutes.

5. If the nozzle check pattern has no gaps or lines, click Finish.

If the pattern has white lines, click Clean to clean the print

head again.

Cleaning the Print Head

If you don’t see any improvement after cleaning three or

four times, check the solutions in the Printer Basics book.

You can also turn the printer off and wait overnight

(allowing any dried ink to soften); then try cleaning the

print head again.

If your printouts are unexpectedly light or faint, or dots or

lines are missing from the image, you may need to clean the

print head. This unclogs the nozzles so they can deliver ink

properly. Print head cleaning uses ink, so clean it only if

quality declines.

This section explains how to clean the print head using the

Head Cleaning utility. This is the recommended method

when the printer is connected directly to your computer (not

over a network).

Examining the Nozzle Check Pattern

Examine the nozzle check pattern you print. Each black and

colored area should be complete, with no gaps or lines, as

shown below:

You can also clean the print head by holding down the

b maintenance button on the printer for three seconds (when

the red b error light is off). See the electronic Reference Guide

on your printer software CD-ROM for detailed instructions.

❏ If your printout looks okay, you’re done.

When you don’t turn on your printer for a long time, the

print quality can decline. It’s a good idea to turn on your

printer at least once a month to maintain good print

quality.

❏ If you see any white lines or gaps (as shown below), clean

the print head again; see the previous section for

instructions.

Running the Head Cleaning Utility

Follow these steps to run the Head Cleaning utility:

1. Make sure the printer is turned on but not printing, and the

red b error light is off. (If the red b error light is flashing

or on, you may need to replace the ink cartridge; see page 6

for details.)

Aligning the Print Head

If your printouts contain misaligned vertical lines, you may

need to align the print head. Your printer must be connected

directly to your computer (not over a network) to use the

Print Head Alignment utility.

2. Do one of the following:

❏ Windows: Right-click the

printer icon on your

taskbar (in the lower right corner of your screen). Select

Head Cleaning.

1. Make sure the printer is turned on, but not printing, and

plain letter-size paper is loaded.

❏ Macintosh: Open the File menu and choose Page

Setup or Print. Click the

Utility button, then click

Load paper that’s at least 8.27 inches (210 mm) wide to

prevent ink from spraying inside the printer and smudging

your printouts.

the

Head Cleaning button.

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EPSON Stylus Photo 820

2. Do one of the following:

Cleaning the Printer

❏ Windows: Right-click the

printer icon on the

taskbar (in the lower right corner of your screen). Select

Print Head Alignment.

To keep your printer working at its best, you should clean it

several times a year. Follow these steps:

❏ Macintosh: Open the File menu and choose Page

1. Turn off the printer, unplug the power cord, and

disconnect the printer cable.

Setup or Print. Click the

Utility button, then click

the Print Head Alignment button.

2. Remove all paper, then use a soft brush to clean any dust or

dirt from the sheet feeder.

3. Follow the instructions on the screen to print a test page.

You see the alignment window.

3. Clean the exterior of the printer with a soft, damp cloth.

4. On the test page, select the pattern that shows the two

vertical lines most precisely printed on top of each other.

You may need to use a magnifying glass.

4. Clean ink out of the printer’s interior with a soft, damp

cloth.

Don’t touch the metal carriage shaft

Select one pattern each for rows 1, 2, and 3. Then enter

the number of the best pattern for each row in the

corresponding boxes on the screen.

5. Click Realignment to print another test page. Make sure

the pattern numbered 8 in each row is the best aligned. If

not, repeat steps 3 and 4.

6. When you’re finished, click Finish.

Clean

here

Don’t touch the gears inside the printer.

Testing the Printer

Be careful not to wipe the metal carriage shaft.

You can run a printer check to determine whether a problem

comes from the printer itself or some other source.

Never use a hard or abrasive brush, or alcohol or thinner

for cleaning; they can damage the printer components

and case.

1. Make sure both the printer and computer are turned off.

Then disconnect the USB or parallel cable from the printer.

Don’t get water on the printer components and don’t

spray lubricants or oils inside the printer.

2. Make sure letter-size or larger paper is loaded in the printer.

3. Hold down the b maintenance button, then press and

release the Ppower button. Continue holding down the

b maintenance button until the P power light starts

to flash, then release it.

Don’t use any cleaning sheets included with special

paper; they may jam inside the printer.

Transporting the Printer

The printer prints one page showing its ROM version

number and a nozzle check pattern. (If the pattern has gaps

in its dots, you need to clean the print head; see page 8.)

If you move your printer some distance, you need to prepare it

for transportation in its original box or one of a similar size.

4. Turn off the printer after it prints the check page. Then

reconnect the cable and turn on your printer and computer.

To avoid damage, always leave the ink cartridges

installed when transporting the printer.

❏ If the check page prints, the problem probably lies in

your software settings, interface cable, or computer.

Your software may not be installed correctly.

1. Turn on the printer, wait until the print head locks in the

far right position, then turn off the printer.

❏ If the check page doesn’t print, you may have a problem

with your printer. Try the suggestions in the electronic

Reference Guide on the printer software CD-ROM. If

nothing works, contact your dealer or EPSON.

2. Unplug the power cord from the electrical outlet. Then

disconnect the printer cable from the printer.

3. Remove any paper from the printer and remove the paper

support.

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EPSON Stylus Photo 820 - 9

EPSON Stylus Photo 820

4. Open the printer cover. If you still have the packing insert,

slide it down into the area beside the ink cartridge holder

and tape it to the printer case. If you don’t have the insert,

just tape the cartridge holder to the printer case. Then close

the printer cover.